Vision
Where do you find go Global?
What is "External links" Tab in Vision.
If a customer makes a payment of $800 and requests that $400 be applied toward the principal only, which form should be completed to process this request?
What is "Payment Allocation Form"
Location Bonus point: Account Operations - Accounts Receivable
How many Days Past Due (DPD) can you be for a Due date change (DDC)?
How long does it take for an active repo to be cancelled?
What is "Up to 24 business hours"
When do true ally account's go out for repo?
What is "12th day past due"
Where do you find amount to roll?
What is "Transactions, Transaction History"
What section of DT concierge does Carvana submit document Requests?
What is "Third Party Servicing"
Who must you reach out to when there is an active repo on account?
What is "Manager"
When should the QC statement be read?
What is "Start of call, Every New Party On The Line"
What routes indicate active repo status?
What is "33,34,35."
What must be stated verbatim?
What is "All Disclosures"
Ex: Mini Miranda, QC Statement ,Dialer Consent , and Loan Modifications.
What fee do you add on a payment allocation request?
What is "Other: 0.00"
What are 3 qualifications to get an extension?
"No Extensions within the last 6 months"
"No NSF's on the account"
What time does Bridgecrest close Monday to Friday?
What is "8:59 PST"
What tool should be used to verify Amount to cancel repo in addition to a manager?
What is "The UAMC Calculator"
What must be done if address is in red?
What is "Verify the parties address".
What should you look for before submitting for Copy of Title(COT)?
What is "Check GoGlobal for COT"
What is "2" if accepted
What Must be read when taking amount to cancel repo?
What is "Repo Disclosure"
If the amount to cancel repo is 455.89,
What should the customer pay to cancel repo?
What is "460"
What must you add to an extension if you take a payment that is the Amount to roll or higher?
If the customer requested paperwork for the original mileage of the veh on purchase what do you request in DT?
What is "File under copy of contract and specifically ask for milage page"
What is the Extension Disclosure Verbatim?
What is "We're very pleased to be able to assist you with applying for this extension, which will extend the term of your contract by the same number of payments that you are deferring. There is no fee to process the payment extension. Your next payment will be due on ******. You have a simple interest contract. While you are not required to make payments during the extension period, interest will continue to accrue on the deferred payments until they are paid. The effect of deferring a paying is that you will pay more interest. Extending the maturity date of your contract will not extend the term of any optional axillary products you may have purchased, Which will not cover acts accruing after the original contract maturity date."