LEI
GEN Z SLANG
NAME THAT PROCEDURE
GOS
NAME THAT ACTOR/ACTRESS
100
Legendary Experience Index is shortened to this term ___!
What is LEI.
100
To do something exceptionally well or to impress.
What is Slay/Slaying
100
This is offered to customers that allows their payments to be added to the end of their term.
What is a Payment extension
100
This type of disclosure must be read when prompted word for word.
What is a Blue Verbatim
100
This Actor plays in the new Minecraft movie and is also the lead singer for Tenacious D.
Who is Jack Black
200
______ is the amount of times we should be mentioning the LEI Survey to customers.
What is Every time.
200
Meaning "no lie" or "for real," used to emphasize truthfulness.
What is No Cap
200
IVR, OTP and MANUAL are forms of ___________. This procedure also shares the same word.
What is Authentication
200
This must be done before you can update customers information.
What is Step up Authentication
200
This actress played Eleven in the Horror Drama series Stranger Things.
Who is Millie Bobby Brown
300
What is the Highest score we can receive on a survey?
What is 10!
300
This three letter term "IRL" is short for this.
What is In Real Life.
300
"
I would like to inform you that your call will be recorded for training purposes; to enhance customer service, security and to confirm our discussions with you." is a verbatim for what procedure?
What is Call Handling
300
These four things would be considered a fail if not completed when a call is being warm transferred from Customer Service.
What is a Four digit code, the full name of the customer service rep, name of customer, and how the customer was authenticated.
300
This actor famously almost sabotaged his own career, when he got up on stage at the Oscars and slapped Chris Rock across the face.
Who is Will Smith
400
This is something you should check before asking the customers to complete the survey.
What is their Email Address
400
This is another word for Gossip.
What is Tea
400
A customer has decided they can no longer afford their Vehicle/Loan and are looking to sell. When providing them more information you should have this procedure up.
What is Settlements/ Early Lien Release.
400
These must be stated when you first receive an inbound call.
What is Company name, and you Name.
400
She had to paint majority of her body green and even had to wear prosthetic ears to cover all her earrings, when she played Elphaba in the new Wicked movie.
Who is Cynthia Erivo.
500
This facial expression can be heard in conversation, even if it's not seen.
What is a Smile.
500
A Stylish outfit or appearance is this.
What is Drip.
500
Someone is calling in from a repair shop, they have one of our vehicles. They want to know what we want to do. You have the Abandoned/ At Risk vehicle procedure up. Before you proceed you must confirm if this has been received.
What is a Notice of Intent (NOI)
500
This is the section of the FCAC where the details of the debt disclosure regulations are referenced.
What is Debt Collection Practices Section 7(1)
500
This Canadian actor recently portrayed Elon Muck on SNL. He might be most famous for being the lead in Austin Powers.
Who is Mike Myers.