Guess Who?
Who has a daughter nicknamed Chicken?
Tia Reyes
What are the four banking days?
5th, 12th, 19th & 26th
Who handles account closures?
Wellness Plan Team (WPT)
Who is from Omaha, NE?
Dana Murrell
If a client has a hospital complaint who can they go to?
The PM of the LPH
OR
email BCT Team at banfieldcares@banfield.com
Who has a 15 yr old Shiba named Dio?
What tab do you have to select to get to the plan notes?
Agreement
What are the call centers hours in PST & EST
PST: 6AM-6PM
EST 9AM-9PM
Who's Favorite Color is Lavender?
Kassandra Brillion
A client has always had a good payment history and is upset that there was a resub fee added to their account. What can you do?
Educate why resub was applied and offer to waive resub fee as a 1x crtsy
Who has 5 parents and 8 sibilings?
Madelyn Weyer
What documents can we send the client per request?
OWP Agreement, payment history & vaccine history.
What 2 teams are open on Saturday & Sunday
Web Support & Hospital Support
Who collects Starbucks Tumbler Cups?
Lindsey Canal
A client calls in with a question you've never been asked before and note sure how to answer. What are 3 things you can do?
Call RD
Ask the Questions in Team
Refer them the the LPH
Who used to be a karaoke host as a side job?
Denise Johnson
What are the 3 most common ways to verify an account with the client?
First & Last Name
Phone Number
Pets Name
(With RD approval)
What is the email clients can send bank statements to?
cst.inbox@banfield.com
Who would love to own an Eagle?
Vanessa Rios
A client is 2 months past due. They can only pay 1 month. How can you get the account from active to hold?
Offer to r/s the 2nd month and take a payment for the first?
Who's hobby is Enchantment?
Doug Lovett
How many $20 resub waivers can a client have per plan year?
1 per plan year
What are the hours of the Home Delivery team?
7AM-4pm
Who's favorite show is Gunsmoke?
Stacia Lewis
A client has escalated and wants a supervisor now. You've called RD and no one is available to take a live call. In what time frame will RD call them back?
24-48hrs