PEO Do You Know?
Measures customer loyalty or the tendency of clients to consistently favor a certain brand over time.
Net Promoter Score (NPS)
PEO Director (East)
Donna Meek
Acronym for the Paychex Values
iparis
Gardening fanatic
Christine Hanson
Template used to share with clients considering terminating their service
Client Education Template
One word, used repeatedly, to dig past the symptoms of an issue to ultimately identify the root cause of the issue.
The 5 Whys
Manager, PEO Client Pricing Strategy
Deanna Fournier
The 6 values that Paychex values
Innovation, partnership, accountability, respect, integrity, and service
Two CAs that speak fluent Spanish
Julie Nada & Kevin Figueroa
A client is struggling financially, this type of concern is most likely present
A pricing concern
Our competitive intelligence platform compares Paychex with payroll competitors
Crayon
Sr. Manager, PEO Payroll Implementation
Holly Tomlinson
Culture Champion Manager
Tom Bachmann
Once a softball star
Amy Arnold
The type of concern when a client complains about long response times and/or poor communication
A service concern
Tracking application to track payroll deliveries
Concise
Vice President and General Manager, Paychex PEO
Glynn Frecette
Number (rounded to 100s) of Culture Champions at Paychex
900
# of Grandmas on Team Rickert
4 - Tammy, Amy, Wendy, and Karla
A value concern
From "Unaware/Unconcious" up to "Get On With It"
The Accountability Ladder
Sr Manager, PEO Client Advocates (West)
Jeremy Quinn
Tom Bachmann's previous, prestigious job
Rocket scientist
Has 200 coffee filters, but doesn't have a coffee maker and doesn't drink coffee.
Ed Rickert
This date is used when calculating estimated early termination fees
Date of the first payroll run