Lifestyle
What is our internal dining reservation platform at American Express?
Gustave
Where can you find out how much Saks credit does the CM have left?
Opus
True or False: Business Centurion Card Holders get 50% rewards back on Prepaid hotels booked through American Express
Name 3 of the benefits CMs receive with Delta Platinum Medallion status
Delta Platinum Medallion status benefits
Where can we find US Open Tickets
Cendyn
Who can add an AMT to the account?
Only the BCM
NO
2-night minimum stay
What is the SLA for large party (5+ people) dining requests and/or multiple restaurants (5+ restaurants) with LS?
Up to 72 hours
If a Centurion cardholder has 4 additional Platinum cards, how much would they pay in Platinum card fees for the year?
$780
Which 4 airports in the UK offer CADS?
LGW, LCY, LHR, STN
Are minors allowed in the Centurion Space at PS?
No, they would need to book a private suite
A CM wants to book a dining reservation for Le Cafe Louis Vuitton NY and the books are not yet opened. What are the two steps you need to take.
Assign to the US Dining Request Workbasket
How do you handle a call where the CM wants to cancel but their RM is unavailable.
1. Investigate issue and attempt to resolve problem and create Opus event for RM.
California resident CM calls in to book hotel in NYC, what disclosure needs to be read?
California Restitution Fund
How many Centurion lounges are there in the US?
15
Where do you find the lifestyle intake form?
In the lifestyle slack channel under files.
What 6 items are needed to add an additional card to a Centurion account?
In what cities do we have Destination Managers
Name 3 hotel brands in the Centurion FHR collection
Aman Resorts, Belmond, Mandarin Oriental, Oetker Collection, Rosewood Hotels & Resorts, St. Regis Hotels, The Peninsula Hotels, Waldorf Collection Hotels & Resorts, Auberge Resorts