Lifestyle
Card
Travel
Benefits
100

What is our internal dining reservation platform at American Express?

Gustave

100

Where can you find out how much Saks credit does the CM have left?

Opus

100

True or False: Business Centurion Card Holders get 50% rewards back on Prepaid hotels booked through American Express

100

Name 3 of the benefits CMs receive with Delta Platinum Medallion status

Delta Platinum Medallion status benefits

  • Choice benefits (pending eligibility)
  • Confirmed complimentary upgrades 5 days prior to departure, if available (3 days for Gold Status)
  • Higher complimentary upgrade priority for domestic flights
  • Highest priority on a dedicated phone line
  • Waived baggage fees
  • Waived same day confirmed fees
  • Waived same day standby fees
200

Where can we find US Open Tickets

Cendyn

200

Who can add an AMT to the account?

Only the BCM

200
Centurion CM books hotel on our website, will the CM receive their Centurion additional amenity 

NO

200
What is the stay requirement when booking a Hotel Collection property to receive the benefits

2-night minimum stay

300

What is the SLA for large party (5+ people) dining requests and/or multiple restaurants (5+ restaurants) with LS?

Up to 72 hours

300

If a Centurion cardholder has 4 additional Platinum cards, how much would they pay in Platinum card fees for the year?

$780

300

Which 4 airports in the UK offer CADS?

LGW, LCY, LHR, STN

300

Are minors allowed in the Centurion Space at PS?

No, they would need to book a private suite

400

A CM wants to book a dining reservation for Le Cafe Louis Vuitton NY and the books are not yet opened. What are the two steps you need to take.

Assign to the US Dining Request Workbasket

  • Set the follow-up date at 12:00 AM EST 28 Days in advance
  • Set the promise date 2 business days later at 6:00 pm.
400

How do you handle a call where the CM wants to cancel but their RM is unavailable. 

1. Investigate issue and attempt to resolve problem and create Opus event for RM. 

400

California resident CM calls in to book hotel in NYC, what disclosure needs to be read?

California Restitution Fund

400

How many Centurion lounges are there in the US?

15

500

Where do you find the lifestyle intake form?

In the lifestyle slack channel under files. 

500

What 6 items are needed to add an additional card to a Centurion account?

1.Name

2. DOB

3. SSN

4. Address

5.Card Type

6. Spend limit if applicable 

500

In what cities do we have Destination Managers

4 cities, NYC, London, Paris and Tokyo
500

Name 3 hotel brands in the Centurion FHR collection

Aman Resorts, Belmond, Mandarin Oriental, Oetker Collection, Rosewood Hotels & Resorts, St. Regis Hotels, The Peninsula Hotels, Waldorf Collection Hotels & Resorts, Auberge Resorts