ADP Marketplace
Client is exploring options to integrate their 3rd party systems to ADP.
Flexspring, Aquera, Staffeto
Which province introduced a pay transparency law requiring job postings to include salary ranges in 2023?
The client is skeptical about integrating any new ADP modules, citing frustration with past implementation timelines and continuous service issues.
Reassure the client and reframe the value of optimization.
🙂↔️
A client says, “We’re not ready to make any changes this year.” What’s a good way to keep the door open?
😃
What new offering is ADP launching for Canadian customers to use post-demo?
ADP is launching a new "try before you buy" sandbox environment for Canadian customers, which will allow them to test the product for 1 week after a full demo.
Client is interested in learning more about Earned Wage Access for their employees.
ZayZoon, Payactiv, DailyPay, Pronto by Payfare
What were HR Assist's top 5 topics for April 2025?
1) Employee Handbooks & Policies
2) Employee Contracts & Hiring Practices
3) Termination & Severance
4) Medical Leave of Absence
5) Health & Safety
The client operates in Quebec, Ontario, and BC. Their payroll manager recently left, and the remaining team is unsure how to track different leave entitlements and election-day rules.
They’re overwhelmed—how do you position ADP as a compliance partner without overwhelming them more?
😋
“I don’t think we need that—our current process has been working fine for years.”
Gently challenge the status quo by exploring hidden inefficiencies or risks.
😇
When up against which competitor should you highlight that they lack native Canadian payroll and are based in the U.S.
Bamboo
Client is expanding internationally and wants to understand how to hire and pay employees where they don't have an entity yet.
G-P (Globalization Partners)
A trade-exposed client is laying off several employees and is worried about severance delaying EI benefits.
Calm their concern by explaining the temporary EI amendments.
🤪
A 60-employee hospitality client in Alberta has seen major turnover. HR is manually re-onboarding and offboarding staff and says “it’s just part of the industry” when you ask about pain points.
How do you break through resignation and introduce automation value without sounding tone-deaf?
😝
A client says, “We already pay enough for ADP.” What’s a non-defensive way to reframe the value conversation?
😄
When competing on specific product features, what should you avoid doing during client facing conversations?
Avoid direct feature-to-feature comparisons and instead focus on ADP's broader strengths.
Client wants to upgrade their process for background checks when hiring.
CERTN
What percentage of CEOs are prioritizing capital investment in new technology over investing in developing their workforce's skills and capabilities?
60%
A client is paying for multiple WFN modules that have very low usage. They’ve just told you they’re looking for ways to cut costs.
How do you approach this conversation to protect the account while uncovering opportunity?
😱
“We can’t spend any more this year—our budget is already set.”
Reframe the conversation to focus on ROI or future planning.
😆
Competitors like Workday and UKG are focusing their demos on _____ and ______ , respectively.
AI and workforce management capabilities
Client wants to explore alternative ways of rewarding their employees.
Applauz, Bucketlist Rewards, Workmates by HR Cloud
There were two updates/amendments sent out in this weeks HR Alert, what were they?
1) EI Amendments
2) Update on Bill 229 Working for Workers Six Act
Your main point of contact (HR Manager) has historically been your advocate, but now seems disengaged. You learn a new CFO is heavily cost-cutting and is skeptical of “soft” solutions like HRIS upgrades.
How do you re-engage your champion while navigating a new power dynamic?
🤯
“That’s a great feature, but it sounds like something a bigger company would use. We’re just 35 employees.”
They don’t see the value because of their size, even if they have real pain points. Illustrate to the client how small businesses benefit most from saving time and scaling without hiring more.
🤓
As HCM is set to transform significantly in 2025 and beyond, business leaders are under pressure to evolve their HR strategies/tech to keep pace with trends and stay ahead of competitors.
The FY25 Workforce Trends Survey found that in order to enhance engagement and stay competitive in today’s market, organizations should focus on what 3 areas?
1) Employee recognition
2) Learning and development opportunities
3) Feedback tools