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100

What is the response turnaround time for a DISTRIBRES task? 

5 business days

100

Is INPRS a qualified or non-qualified plan? 

Qualified plan 
100

What is the state tax withholding for the state of Arkansas? 

5%

100

What are the names of Voya's mascots? 

Vern (the rabbit) and Val (the squirrel)
100

What is the name of Mickey Mouse's pet dog?

Pluto

200
Name at least three that transactions generate a 1099-R?

Distribution/withdrawal, loan default, rollover, refund of excess contribution monies, refund of automatic enrollment monies

200

Which plan includes the Lifetime Income Strategy (LIS)?

SURS

200
What is the IRS participant contribution limit for 401k plans for 2023?

$22,500

200

How many customers does Voya Financial serve?

14.7 million customers

200
What does the "E" stand for in the name of the American restaurant chain Chuck E. Cheese?

Entertainment

300

What additional way can a participant retrieve their phone pin other than it being mailed, emailed, or texted to them? 

Through PWEB. 

My Profile > Login Information > Telephone Service Pin

300
What language needs to be included in a copy of Power of Attorney paperwork? 
Copy has same force and effect as original
300

How are required minimum distributions calculated? 

Prior year end balance divided by life expectancy factor. 

300

How many employees does Voya Financial have? 

7,200 employees

300

What is the one letter in the English alphabet that is not included in the names of any of the 50 states in the U.S.?

The letter Q

400

When are tracking numbers typically available for expedited delivery? 

Tracking numbers are typically available after 6AM EST on the third business day after processed

400

How can a State of Michigan participant appeal a hardship rejection? 

If the participant's final request is denied the participant may resubmit all forms and documentation for redetermination to:
DMB
Office of Retirement Services
Benefit Plan Design
P.O. Box 30171
Lansing, MI 48909-7671

400
Per IRS guidelines, the maximum loan amount available is the lesser amount using 3 formulas
  1. 50% Rule - 50% of the lienable vested account balance, minus any outstanding loan balance.
  2. $50,000 Rule - $50,000 minus the highest outstanding loan balances from the plan in the last 12 months.
  3. Loanable vested account balance, minus any outstanding loan balance.
400

Who is the CEO of Voya Financial? 

Heather Lavallee

400
So far, which continent has hosted the Olympics the most times?

Europe

500

Name two scenarios where the survey does NOT have to be offered at the end of the call?

Honeywell and Ohio PERS Plans, Death Claim situations, Calls where we are unable to assist the caller due to security requirements, Calls where we are utilizing the Language Line, Agents or their Assistants

500
How can you make changes to installments for Quorom Health 401K plan participants? (641221)

Installments may not be changed or cancelled once started; lump sum can be requested at any time.

500

How are after tax contributions calculated and deducted? 

Calculated on gross pay and deducted from net pay

500

What are Voya's company values? 

We have customer passion, we do the right thing, we are the we, we have a winning spirit, and we care

500
Who is the best superhero? 
Batman