Acceptable Proof
Truth or False
Dates
Fact Finding
System Process
100

Which documents are acceptable for self-employed

Business License, Business Accts. Receipt, Tax return and FEI number 

100

W-2 is it enough

False

100

What do we need to look out for when reviewing information

Pay attention to filled date and the most recent days period employer 

100

How many days are claimants provided to submit documentation required?

5 business days 

100
What system do agents use when sending an email to a claimant

PEGA

200

Is the federal employer identification number or license is enough proof of employment?

Yes

200

We can edit notes once submitted already

False
200

How many days does a claimant has when filing a claim for PUA on or after January 31, 2021?

21 days

200

How does claimants send required documentation

Fax or uploading 

200

What correct process do agents follow when unable to reach the claimant by phone or email? 

Generate the fact-finding in CONNECT 

 Complete in PEGA Contact Attempt claimant unreachable.

300

When other person answering the phone what due process do agents need to follow

Indicate to don't answer the call to be able to provide with a voicemail 

300

Do agents need to use identifiers 

False

300

When did the continued assistance act determined you must provide proof of employment?

December 27, 2020

300
When unable to reach a claimant trough email or voicemail where
300

Which system would you use to begin a case?

PEGA

400

Is an affidavit a valid proof

Yes

400

Is a timeframe indicated when leaving a voicemail?

No

400

If PUA claim is filed prior to 11-02-2020 how many days are provided?

30 days

400

What process is to follow when claimants upload on to DEO?

Review documentation if they are not relatable issue, incomplete or none acceptable documents

400

Where in DEO connect would you verify the documents the claimant uploaded?

On the Fact Finding Summary on DEO connect 



500

When to click NO on claimant information section

When no documents are attached to POE issue in Connect

500

FF gathered by CB

False

500

How many days the claimant have if the filed a claim on or after 11/03/2021 but before 01/31/2021

90 days

500

What is the correct process to follow when claimants denies to provide corresponding information 

Provide the claimant with 5 business days and advice claimant with consequences when not

500

What format do claimants use to upload documentation 

PDF

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