Trust & Saftey
Alias used to ask General Trust & Safety related questions, review tickets outside of SLA or ask to provide additional context for a decision made in a previously closed ticket.
squall-help@indeed.com
When emailing into what market would your email signature have to be updated to ensure a ZPA is not received?
Canada
Indeed's Parent Company
Recruit Holdings
Some may call this rookie athlete the GOAT of the WNBA
Caitlin Clark
This pop artist might wake you up with a bit of espresso
Sabrina Carpenter
CS can identify jobseeker intentional abuse of Indeed products, sending multiple copies of the same resume / Duplicate or suspicious resumes on multiple JS accounts, employers or companies posing as job seekers, derogatory or offensive messages, irrelevant, non-application emails.
Candidate Quality Issue or CQUAL ticket
If a client is requesting to understand charges on a recent post-pay SJ invoice, what are a few of the details that should be included in your follow-up email to ensure full points are granted within the accurate information budget?
1. Job title
2. Dates the job was live
3. Sponsorship budget that was applied
4. Link to the performance report
5. Explanation of past-pay billing
6. Billing help center links
Before we were Client Optimization Specialist, we were called?
Client Success Specialist, Shared
How many Olympic Games has Shawn White represented the United States in?
5
2006, 2010, 2014, 2018, 2022
What actor has recently announced his return to the Marvel cinematic universe?
Robert Downey Jr.
What ticket is used to review an entire company or a web of accounts need to be reviewed due to quality or policy related issue, Job Seeker reports a company is violating our policies, ATS related issues, Job Board reviews for quality/policy violations, or Quality issues associated with Indeed Interviews?
Quality Investigations Ticket
When issuing a refund, wipe, or FC, what needs to be actioned to receive full points in the Detailed Note section?
Refund template > Case Description
Refund, wipe, FC amount date/product > Key info & Resolution note
What year was Indeed founded?
2004
This MLB player may have won two Home Run Derbys in the past, but this year, with only 12 HRs, they did not advance to the semi-finals.
Pete Alonso
You might be enjoying a "BRAT summer" if you are a fan of this artist
Charli XCX
What ticket is used to report or review a compromised account, request raised visibility on accounts hitting fraud-specific Waldo rules, or for fraudulent jobs/ messages?
Fraud/Risk Investigations ticket
Name 4 of the 8 scenarios that require a follow-up email to be sent if an action is taken in the client's account during a phone or chat interaction
1. Refund/pre-invoice adjustment/promotional credit processed for the client (Include the amount and refund TAT)
2. Updating the clients on responses received from (Finance/BOSS/Jira tickets)
3. Jobs closed/paused/ opened per client request
4. Confirmation email post removal of a credit card
5. Account disabled per client request
6. Smart sourcing subscription paused/canceled per client request
7. No reply from the client - Rep closes a ticket after 3 working days
8. Switching & Updating Account Owner: Confirm any activity on job seeker accounts
Chris Hymas was promoted to CEO in this year
2019
Name one of the two athletes who were flag bearers for the United States in the Paris Olympic opening ceremony.
Coco Gauff or Lebron James
According to Nielsen, what original television show produced by a streaming platform received the most watched time in minutes in the past week? 7/24 - 7/30
The Bear (Hulu)
Using this internal note in the Zendesk ticket, for scenarios that qualify for legal threats, social media complaints, BBB Complaints, irate clients, or while glove accounts
CS Major Escalation
Name 4 of the 9 ZPA scenarios
1. Making an outbound call to an employer's cell phone, triggering the need for TCPA compliance
2. Not saying "this call may be monitored" at the start of an outbound call that is being monitored.
3. Not following approved guidelines for email signature.
4. Sharing internal links with clients and employers, including the Huddle, Indy, Waldo, Slack.. etc
5. Verification Failure and/or not following the verification process exactly as outlined.
6. Not asking for a client's email address during the interaction (specific to Main Line interactions and Chat interactions where an email address is not provided).
7. Failure to use the legally required word track when a client requests for their card to be removed/ Partially or incorrectly used the word track.
8. Not logging a case in the respective sub-account for the client interaction
9. Issuing additional refund/promo/balance wipe for the same product without approval process
During the re-org a few months ago, __________ was announced as our new CRO?
Maggie Hulce
This country might be 10th overall for the most medals won in the Summer & Winter Olympic Games, but is it first overall for the most medals in the Winter Olympics?
Norway
Once completed this December, Taylor Swift will have played how many shows on her record-breaking Eras Tour?
152