Trust & Saftey
Quality Audits
Indeed History
Sports
Pop-Culture
100

Alias used to ask General Trust & Safety related questions, review tickets outside of SLA or ask to provide additional context for a decision made in a previously closed ticket.

squall-help@indeed.com

100

When emailing into what market would your email signature have to be updated to ensure a ZPA is not received? 

Canada 

100

Indeed's Parent Company

Recruit Holdings

100

Some may call this rookie athlete the GOAT of the WNBA

Caitlin Clark

100

This pop artist might wake you up with a bit of espresso

Sabrina Carpenter 

200

CS can identify jobseeker intentional abuse of Indeed products, sending multiple copies of the same resume / Duplicate or suspicious resumes on multiple JS accounts, employers or companies posing as job seekers, derogatory or offensive messages, irrelevant, non-application emails.

Candidate Quality Issue or CQUAL ticket

200

If a client is requesting to understand charges on a recent post-pay SJ invoice, what are a few of the details that should be included in your follow-up email to ensure full points are granted within the accurate information budget? 

1. Job title 

2. Dates the job was live

3. Sponsorship budget that was applied

4. Link to the performance report

5. Explanation of past-pay billing 

6. Billing help center links

200

Before we were Client Optimization Specialist, we were called? 

Client Success Specialist, Shared

200

How many Olympic Games has Shawn White represented the United States in?

5

2006, 2010, 2014, 2018, 2022

200

What actor has recently announced his return to the Marvel cinematic universe? 

Robert Downey Jr. 

300

What ticket is used to review an entire company or a web of accounts need to be reviewed due to quality or policy related issue, Job Seeker reports a company is violating our policies, ATS related issues,  Job Board reviews for quality/policy violations, or Quality issues associated with Indeed Interviews?

Quality Investigations Ticket

300

When issuing a refund, wipe, or FC, what needs to be actioned to receive full points in the Detailed Note section? 

Refund template > Case Description

Refund, wipe, FC amount date/product > Key info & Resolution note

300

What year was Indeed founded?

2004

300

This MLB player may have won two Home Run Derbys in the past, but this year, with only 12 HRs, they did not advance to the semi-finals. 

Pete Alonso

300

You might be enjoying a "BRAT summer" if you are a fan of this artist 

Charli XCX

400

What ticket is used to report or review a compromised account, request raised visibility on accounts hitting fraud-specific Waldo rules, or for fraudulent jobs/ messages?

Fraud/Risk Investigations ticket

400

Name 4 of the 8 scenarios that require a follow-up email to be sent if an action is taken in the client's account during a phone or chat interaction

1. Refund/pre-invoice adjustment/promotional credit processed for the client (Include the amount and refund TAT)

2. Updating the clients on responses received from (Finance/BOSS/Jira tickets)

3. Jobs closed/paused/ opened per client request

4. Confirmation email post removal of a credit card

5. Account disabled per client request

6. Smart sourcing subscription paused/canceled per client request

7. No reply from the client - Rep closes a ticket after 3 working days

8. Switching & Updating Account Owner: Confirm any activity on job seeker accounts

400

Chris Hymas was promoted to CEO in this year

2019

400

Name one of the two athletes who were flag bearers for the United States in the Paris Olympic opening ceremony. 

Coco Gauff or Lebron James

400

According to Nielsen, what original television show produced by a streaming platform received the most watched time in minutes in the past week? 7/24 - 7/30

The Bear (Hulu)

500

Using this internal note in the Zendesk ticket, for scenarios that qualify for legal threats, social media complaints, BBB Complaints, irate clients, or while glove accounts

CS Major Escalation

500

Name 4 of the 9 ZPA scenarios 

1. Making an outbound call to an employer's cell phone, triggering the need for TCPA compliance

2. Not saying "this call may be monitored" at the start of an outbound call that is being monitored.

3. Not following approved guidelines for email signature.

4. Sharing internal links with clients and employers, including the Huddle, Indy, Waldo, Slack.. etc

5. Verification Failure and/or not following the verification process exactly as outlined.

6. Not asking for a client's email address during the interaction (specific to Main Line interactions and Chat interactions where an email address is not provided).

7. Failure to use the legally required word track when a client requests for their card to be removed/ Partially or incorrectly used the word track.

8. Not logging a case in the respective sub-account for the client interaction

9. Issuing additional refund/promo/balance wipe for the same product without approval process

500

During the re-org a few months ago, __________ was announced as our new CRO?

Maggie Hulce

500

This country might be 10th overall for the most medals won in the Summer & Winter Olympic Games, but is it first overall for the most medals in the Winter Olympics?

Norway

500

Once completed this December, Taylor Swift will have played how many shows on her record-breaking Eras Tour?

152