Feedback and Complaints
If unable to escalate the call due to hang up, disconnection, etc
What is the initial agent will submit the feedback and complaint tracker?
What do you do if an agent transfer and ask you to delete priority notes?
What is reach out to Ivy?
First step to update email address
What is Second level Verification?
CST is used for ?
What is Zelle, billpay?
What is Morgan's twin brothers name?
Who is Matt?
"You all are trying to confuse me because I am old."
What is UDAAP and discrimination?
If AH asks for debit card expiration number
What is we cannot release that information?
If AH calls in verifies and hands the phone to TP what is required
What is "This call may be monitored and recorded"?
To identify the status of a check you would use?
What is Passport?
What is Ivy's daughter's name?
Who is Tally?
"It really makes me mad that I can't have zelle because i have only been with discover for 30 days it is ridiculous but i guess it makes sense, thank you"
What is Feedback?
We can give debit card number if closed for fraud
What is YES?
The order is XID, OOB,OTP and then this
What is send to BFU
To release a hold in atlas refer to?
What is Account Actions?
What day of the week did Christmas of 2023 fall on?
When is Monday?
You click this when there is potential UDAAP and Discrimination
What is Escalate?
When can you release the full phone number?
What is after reading the full mobile consent disclosure?
SSN failed or transposed
What is 2nd level?
You must have the SSN and phone number to verify
What is OTP (innovis) ?
The more you take, the more you leave behind. What am I?
What are Footsteps?
What is the address to mail complaints in?
What is Discover Bank c/o Discover Customer Relationships PO Box 30416 Salt Lake City, UT 84130?
What is two reasons you can release the full acct number?
What is Certificate of Deposit (CD), Closed, DPL,DSL, Frozen/Pending closure due to confirmed fraud and needed to send Declaration of Loss form, Individual Retirement Arrangement (IRA), Beneficiary Care Team (BCT) deceased handling
OTP does not verify phone number
What is ask for another phone number?
To track a complaint when atlas is not available
What is Feedback and complaint tracker (link'd) ?
In what color order is pepsi's logo?
What is Red, white, blue?