Star Wars
This tall Wookiee is Han Solo’s loyal co-pilot and best friend.
Who is Chewie/Chewbacca?
This is where we would disposition a call or text.
What is a case?
This crucial step takes place in Slack while performing a therapist reassignment.
What is informing the prior and new therapist of the change?
This Confluence Article is what our team uses to help folks make decisions about which group may be best for them.
What is the Cohort Guide?
In a famous plot twist, this masked villain reveals to Luke Skywalker, "I am your father."
Who is Darth Vader?
This section of the case contains notes that reflect steps taken to resolve a client's concerns.
What is the case resolution detail?
This system houses all of our team's notes following casework, including inbound calls, SMS, and chats.
What is MyDot?
This takes place on a client's final day of group to acknowledge their completion of the program.
What is a closing circle?
This small, green Jedi Master is known for his unique way of speaking and living on a swamp.
Who is Yoda?
This is the status we must use in Omni to ensure we're auto-routed cases.
What is AvailableCases?
This case type is worked by our Senior CX Specialists to provide devices to clients in order for them to access treatment.
What is a Tech Device Request?
or
What is a Tech Device Request case?
This process-focused group focuses on themes such as self-esteem, stress, anxiety, fear, and/or anger. It is also ideal for clients with affective disorders, irrational fears, low self-esteem, and social phobia.
What is CBT?
This is the official name of the "Baby Yoda" character from The Mandalorian.
Who is Grogu?
This status takes place automatically after an inbound call disconnects. It is used for wrapping up notes and preparing to move onto the next call.
What is after-call work?
This case type should be used whenever a client or guardian requests treatment records.
What is a "document request?"
This skills-based group is advised for folks that would like to cope more effectively with intense emotions, addictive behaviors, and/or relationship struggles through distress tolerance, emotional regulation, and mindfulness practices.
What is DBT?
This small, dome-headed astromech droid often communicates in beeps and whistles.
Who is R2-D2?
This case status reflects that a completed case has been re-opened due to a client's email response.
What is "in-progress?"?
This feature in MyDot allows us to review past attendance records, including how long a client was in group.
What is the Attendance Report?
This post-IOP program allows discharging clients who need a bit more support to receive the care they need until they are ready to fully step down to standard outpatient programs.
What is EOP? (Enhanced Outpatient Program)