Departments
What dept handles wire exceptions?
Wires
If a mbr puts the pin incorrectly 3 times what happens?
How many forms of verification must a member pass?
2
When calling to escalation for digital wallet provisioning, who is responsible for putting in the NW Connect case?
The esc. rep/lead/sup that answers the call
Who's Birthday is on Halloween?
Jaden
What dept handles CPI questions?
Collections
What do we set the pin to before setting it to the SSN?
0000
If a member is asking for their OLB username, what is required before providing it?
An out of wallet verification question (+ the two verification methods)
True or False: When increasing a debit card limit, we must include the declined transactions in the amount.
True
Who's Birthday is on 4th of July?
Matt
What dept. handles Subpoenas?
Account Services
What can cause issues when using phone banking?
Background noise
What are the three options for a mbr who does not pass verification?
1- OLB message/secure message
2- visit branch
3- email a copy of ID and written request
When doing a debit card limit increase, what is the new step that is highly important?
Combined Withdraw
Who on our team works the paperwork queue on site?
Eddie
What dept. handles shared branch adjustments?
ATM
Transaction description NWFCU TTEC means what?
Transaction was done in phone banking
If you receive a suspicious call, who should you send an email to?
Fraud Department
When is a Credit Card late fee assessed?
the 16th day of delinquency / after 15 days of being past due
How many dogs does Teresa have?
4 (too many)
What dept. handles OFAC questions?
BSA
What options are available as additional options?
Place stop payment, Change PIN, or Access Now Rewards
True or False: When processing an OTP for verification, it is acceptable to provide the last 4 of the phone number on file to confirm you are sending it to the correct number.
False: We do NOT want to provide any member information prior to being fully verified, including even just the last 4 of the phone number.
Whom do you need to email when removing a card fraud block on a card?
Falcon - GCCSCSSCardholderUpdates@visa.com
What is Manpreet and Jaden's favorite color?
Pink