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Food
A Day in the Life of a Team Member
Guest Experience
Trivia
Cleaning
100
What is the minimum temperature to serve any hot product?
What is: 140 degrees
100
What are the two ways to receive your pay?
What is: Pay Check or Direct Deposit
100
What is the name of our Guest Survey?
What is: CEM (Customer Experience Monitor)
100
What leader has worked here the longest?
Who is: William Hegner
100
What is used to clean sink/toilet surfaces in restrooms?
What is: Multi Surface Cleaner
200
How many swirls does a Large Ice Dream cone have?
What is: 4-1/2
200
Where do we get a 15% discount for non-slip shoes?
What is: Off Broadway Shoes
200
What is the L.A.S.T. Approach? What do the letters stand for?
What is: Complaint Resolution process. Listen, Apologize, Solve, Thank
200
What do you do if you can't work a shift?
What is: Find someone to cover your shift -&- get a Leader's approval
200
What do you do with your paper towel after washing your hands?
What is: Wipe the faucet, sink & mirror
300
Where do you find Nutrition Info?
What is: On the Register, online, or in brochures.
300
How do you request Time Off?
What is: In the Time Off Request Book
300
What are the 3 elements of the Raving Fan Strategy?
What is: Execute OE, Deliver 2MS, Emotional Connections Marketing
300
What is the due date of Lizly's baby?
What is: September 6th
300
How often do we deck-scrub the lobby and kitchen floors?
What is: Daily for the kitchen & twice weekly for the lobby.
400
What is the hold time of Nuggets and Sandwiches?
What is: 20 Mins.
400
How do you get a raise?
What is: Possibility every 6 months (Mar & Sept)
400
We want to Fast and Accurate, but never _____?______
What is: Rushed
400
What are the names of Jeff and Tam's children?
What is: Ryan, Trevor, Jordan, Danielle
400
What is our worst summer pest?
What is: Flies
500
How many pickles come on the Grilled sandwich?
What is: Zero
500
What is the purpose of the stapler at the register?
What is: To staple a coupon to the receipt.
500
What are the Core 4?
What is: Create Eye Contact, Share a Smile, Speak Enthusiastically, Stay Connected
500
What is the amount of our referral bonus?
What is: $100 after 90 days
500
What are the three cleaning colors and their areas of use?
What is: Yellow - Kitchen; Blue - Lobby; Red - Restrooms