One Offs
FERPA
QA
MOUs
Team-isms
100

This is how to transfer a student to single course

What is send an email to Continuing.Education@gcu.edu

100

Your student cannot successfully answer the first five FERPA identifiers. This is your next step.

What is to ask the FERPA Supplemental Questions

100

This is the correct QA greeting

What is this is (your name) calling from Grand Canyon University on a recorded line

100

This is the best scholarship for Alumni with an active-duty spouse enrolling for MS in Psych

What is the Active-Duty Graduate MOU

100

There was a total of this many messages on the TEAM US chat for March

What is 176

200

A student has a Parapro Reg Hold but is using a different MOU. This is how you remove the hold

What is flip the Cvue doc to Not Needed

200

Your student wants to allow for their spouse to call about their education. This is required

What is the SIRF (Student Information Release Form)

200

The QA Disclaimer must be said at the beginning of each outbound call and this

What is if the intended party changes

200

This is the best scholarship for a veteran spouse parapro student enrolling for the Master of Ed in Early Childhood Ed

What is the Initial Teacher Licensure Scholarship for Graduate Students (25%)

200

On the TEAM US chat, during March, this person sent the 2nd most messages after Jeremy

Who is Kristal (21)

300

This is where you can find an assigned FEC in a student file

Where is under the Advising tab: Education Specialist

300

Four things wrong about these FERPA qualifiers

3300 Camelback Road Phoenix, 85017. 

513-4318  

natalie.dane@gmail.

Missing W. on Street name, missing state, missing area code, missing .com

300

These are the details approved to leave in voicemail for a student with Allows FERPA = No.

What is your name, school name, and callback number.

300

This is the best scholarship for dependent Alumni of RN-BSN enrolling for the MSN

What is the 2026 RN-BSN Alumni Scholarship (20%)

300

Jeremy often comments on the tenure of our team. He just hit 19 years this month! This is the next person with the most tenure on our team.

Who is Evelyn & Liz

400

Dang it! You just found out your student is in default. They have two options. They can pay the defaulted loan in full or this second option

What is make a payment plan with their lender. 

*Important: Most lenders require at least 6 consecutive, on-time monthly payments before moving the loan into “good standing” and restoring eligibility for student aid.

400

One of these are not like the others. Which is not a FERPA Supplemental Question. 1) When you filled out your application, were you employed? 2) What is your Date of Birth? 3) What was your Apply.GCU login?

What is 2) What is your Date of Birth?

400

If your discussion with a student is about FAFSA Data, Derived FAFSA Data or FTI occur, you must do this.

What is confirm the student is in a place where they can have a confidential conversation. i.e. alone and off speaker phone.

400

This is the best scholarship for a veteran student enrolling for BS in Behavioral Health Science

What is the Undergraduate Student Scholarship for Bachelor of Science in Psychology & Bachelor of Science in Behavioral Health Science (32%)

400

This is the average amount of tenure of TEAM US

What is 9(.25) years

500

Mentioned in the 4/9 DYK Bart, these programs have a specialized Lopes Eval.

What is the Bachelor of Social Work, Master of Social Work (Standard) and Master of Social Work (Advanced)

500

Can you provide me your Yahoo email? Can you give me your complete address in Phoenix? Can you give me the phone number I just called you on? These are examples of this type of questioning that is not allowed during FERPA

What are leading questions or to prompt the student with hints to assist them with providing accurate information

500

These two components should be included at the conclusion of any call

What is offer of help and gratitude toward the student

500

This is the best scholarship for veteran student enrolling for MS in Mental Health & Wellness

What is the CHSS New Graduate Student Scholarship OR Vet Online MOU (both are 10%)

500

If you round up and add the entire TEAM US tenure, collectively we put in this many years at GCU/GCE

What is 148