Account Center
Account Center
After how many attempts of the CM failing to create a user id will lock out the account center?
15
How many late fee/interest charge adjustments are allowed in a 12 month period?
3
What is the fraud protection verbiage? Verbatim
You're never responsible for unauthorized purchases on your Discover Card.
Can you delete private notes after you send them?
No
How many failed attempts does a CM have before being locked out of the ProtectBuy process?
They will be locked out after 6 failed attempts
What accounts are not eligible for SSO?
Joint Discover credit card accounts, Discover It Business Card accounts and Corporate accounts
What two situations is it okay to pro-actively waive any general fee?
Discover Card error
Disaster Benefits invoked
It is a defect if you got permission to speak to a third party and you go through the regular verification with the third party?
True
Is there a way that agents can get pop-up notifications or sounds?
Yes, Within FreshWorks under your Profile menu, you can change your notification settings and choose 4 different notification options, depending on what you wanted to be alerted to. You’ll want to make sure desktop notifications are enabled within Chrome in order for it to work correctly.
If a CM had an ANR, what are the steps if they want to log in and they have the User ID and Password from the old account?
Have them log in to Discover.com (NOT the app) with the same information