Policy
When to put in a Residential Approval Form
8152 and 8194 are important designations for these orders.
ABC it's as easy as 123, this type of school we can sell to.
Preschool and Tutor Programs
Hey, what's up, hello, these are the elements needed for a proper greeting.
What is First/last name, Address, business name, checking serviceability and transition statement?
Wendys has a 4 for $4, this is the price of 4 lines of unlimited service.
What is $25?
Rack rates apply to these account changes.
What is Residential to business account conversion and restarts within 30 Days.
This is needed before creating a survey or placing a GIS red ticket
What is a committed customer with verbal acceptance?
Hotel, Motel, Holiday inn, this is the number of rooms a hotel can have for us to sell to.
What is 9 or less?
What are open ended discovery questions.
Ultra or higher with voice and video OR ultra or higher with voice and paid mobile
These are elements of verification and Authentication.
Verification - First and last name, address, Business name.
Authentication - Listed authorized user with security code or token.
What is 14 days?
This is what qualifies an account to be a bar and restaurant.
What is having a liquor license, getting 80% of revenue from entry fees or sale of food or beverage with seating?
What they don't know CAN hurt them, these elements must be included in a pitch?
Anything they don't already have.
Never say never, this offer qualifies the customer for free internet forever.
What is advantage or higher, 4 lines of mobile 2 of which are ported numbers?
These scripts must be read on every Internet with Voice order.
What is broadband, TPV and Verbal Acceptance?
Money Talks, this is how much does Spectrum covers if there is a copay.
What is 10,000?
With multiple locations, this is what is we need to create accessibility across locations.
What is hierarchy account?
Heads, shoulders, knees, and toes. This is a good example of an ARM statement.
What is (acknowledge, respond, and move forward)
Ring ring, this is how we can get the customer 3 voice lines for the price of 2.
What are 2 licenses of SBC and 1 free voice line.
Elements of Native in Lue of a port.
What is not proactively suggest it, obtain an email from the customer stating that they agree to paying for multiple accounts, be subject to multiple installation fees, and to call in later to initiate port. Then forward that email to Jason L with a brief explanation.
This is what to do when the customers copay is over 50k.
Nothing unless they reach out. Disclosure of this information requires VP approval.
Nothing in life is free, these account types show a $0 balance.
What is Enterprise, VAR, and national accounts.
Mission complete? This question is a best practice to any new customer.
What is "Do you have other locations?"
Birds of a feather flock together, this is the amount off Sunday Ticket we can offer Bar and Restaurants until November 8th
What is $1,000.