SimpliSafe
The name of the device that uses AI technology and active guard monitoring
What is outdoor series 2 camera? (ODC)
Name of system we use for our phones to speak with customers
What is PureCloud?
Name of monitoring that is currently $31.99, formerly fast protect, and provides 24/7 intruder intervention
What is core monitoring?
Length of the cord provided with our outdoor series two cameras
What is 16 feet?
Portion of script where you ask if the customer is replacing or buying a new system; followed by 3 questions related to their answer.
What is biopsy/probing?
The brains/hub of all components of SimpliSafe
What is the base station?
Name of tool we use for our private VPN with SimpliSafe?
What is ZScaler?
Name of monitoring that is $9.99, you can arm/disarm, schedule arming, have arming reminders, lock/unlock, view/configure settings, live camera view and has a 3 year limited warranty
What is self monitoring?
Field of view for outdoor series 2 cameras
What is 140 degrees?
Portion of the script letting the customer know how much they will be paying and recap of the order
What is price positioning and package breakdown?
Devices that monitor when doors and/or windows are open
Name of tool we use for training materials, product knowledge sheets, job aids and resources
What is Stonly?
Name of monitoring that is $79.99 and we have live reps 24/7 monitoring their outdoor cameras
What is pro plus monitoring?
What is 5,000?
Portion of the script where you introduce yourself and give a branded opening
What is the greeting?
Names of the SimpliSafe's guard dogs (that have recently retired)
Who are Brutus and Carl?
Name of tool we use to clock in daily?
What is UKG?
Name of monitoring that is currently $21.99, has emergency dispatch (police, fire, & medical, cell-communication backup, and three year limited warranty
What is standard monitoring?
Degree field of vision of our motion sensors
What is 90 degrees?
Portion of script explaining our process and set expectations of the call.
What is setting the agenda?
Name 4 out of the 6 SimpliSafe Values
What are customer obsessed, no ego, aim high, lean and nimble, lift as we climb, and one team?
What is SLACK?
Name of monitoring that is $49.99, includes 24/7 intruder intervention, and the latest in AI technology with our monitoring reps that watch from 8 pm to 6 am
What is pro monitoring?
Range for motion detection for the video doorbell pro
What is 15 feet?
Portion of the script where you end the call with our name
What is branded closing?