ALARM BASICS
This is the most common type of monitoring station used today.
What is Rapid Response?
This device detects motion using infrared technology.
What is a PIR motion detector?
This is required before creating a service ticket if applicable.
What is a tracking number in the account?
Customers buy this more than equipment.
What is peace of mind?
This should always happen before transferring a customer to another department.
What is a soft transfer with account notes?
This code allows full control of the alarm system.
What is the master code?
This protects glass without needing a sensor on every window.
What is a glass break detector?
This happens when a system repeatedly sends false alarms.
What is signal runaway?
This builds trust faster than any pitch.
What is active listening?
This prevents service tickets from bouncing back and forth between teams.
What is detailed documentation in the CRM?
This test is recommended monthly to ensure signals are reaching the monitoring station.
What is a system test?
Customers buy these in addition to alarms for verification and awareness.
What are security cameras?
This step should always be completed before dispatching a tech.
What is basic troubleshooting?
This technique helps overcome objections by asking questions.
What is trial closing?
This is the fastest way to de-escalate an upset customer.
What is taking ownership of the issue?
This company type responds to alarm signals for emergencies.
What is a monitoring center?
This piece of equipment communicates signals to the monitoring center.
What is a cellular communicator / radio?
This is the most common reason a service ticket is created.
What is low battery / equipment failure?
This increases close rates by creating urgency.
What is a limited-time promotion?
This step protects both the company and the customer before dispatching a tech.
What is basic troubleshooting and verifying signals?
This signal is sent when a system is armed or disarmed.
What is a open/closed signal?
This keeps systems running during power outages.
What is a backup battery?
This type of request is urgent and cannot wait standard scheduling.
What is a sooner service request?
This is what customers really want after a problem occurs.
What is reassurance?
This is what happens when sales, support, and service communicate clearly before install day.
What is fewer callbacks and higher customer retention?