QA
QA proficient goal
What is 85%?
The maximum weight for cats sharing a room
What is 30 lbs?
This Midwestern state requires rabies at 3 months
What is Indiana?
Application where PP surveys can be viewed
What is Stella Connect?
The fiscal week we are currently in
What is week 19?
On the QA scoresheet this mistake is due to a PP being potentially turned away
What is a tier error?
This seasonal add on should be offered on all calls
What is the Summer Special?
This pampering package includes paw & nose balm
What is the Luxury package?
This reference site should be checked on every call
What is the Teamsite?
Mandatory side task due once a week
What is sending in a postcard?
All applicable must be offered to get full points
What is add ons?
Individual dogs at this hotel must be in suites or atriums. Group dogs in homestyle collapsible crates.
What is New Concept Hotel?
This service receives a $5 discount when booked with a hotel reservation
What is a Quick Wash?
This is the customer care option for account and online order issues
What is Customer Care option 3 (In Touch)?
This dog breed is born without their spots.
What are Dalmations?
This is the add ons mark off on the QA score sheet
What is 3.2?
6 hours in the facility and included only 4 hours of play
What is a half day of DDC?
Monday thru Friday between 2 pm - 6 pm
What is Yappy Hour?
First person to reach for service complaints
Who is the store manager, hotel manager, or salon leader?
The first day of Double Discount Days
What is June 9th?
This is the mark off on the QA scoresheet for account info
What is 1.4?
This party has a mandatory Thursday party charge. Optional charge Friday thru Sunday.
What is a Premium Playdate?
These pets can not receive flea and tick services
What are cats?
Call 3939 to get these pushed thru
What are pending reservations/appointments?
This dog breed is police's not so secret weapon
What is German Shepherd?