Salon
This service can not have any overlapping primary services for the first hour
Express
How many hours of play are included for an overnight group stay?
3
Age requirement
10 weeks or older
The blue confirm button needs to be click for which calls - hotel or salon?
salon
This classic creature wears a well known accessory and he and his friends cause chaos for 2 kids at home on a rainy day
The Cat in the Hat
Name the first 2 salon associates baths and nail trims should be booked with
bather and salon lead
This discount should be applied when DDC is booked with a salon appointment
Play and pamper
Beginner course minimum age
5 months
When do we offer to call out to the vet to verify vaccines?
If reservation or appt is within 72 hours or if the PP has special circumstances (going above and beyond)
What's up Doc?
Bugs Bunny
What are the 3 eligibility requirements for Quick Wash?
Must be eligible breed, No matting, Fur must be shorter than 2 inches long
This package includes extra play, a snack kong, and a keepsake photo
Active Pup
What info needs to be given to the store manager before transferring PP to provide payment
PP's name, phone number, and the class the Pp is booking.
PP is cancelling reservation due to pet being sick. What should be notated?
Notes should include PP cancelled res and that the pet was sick.
This beloved creature like to remind people it ain't easy being green
Kermit the Frog
These calls are automatic transfers
DNB, NAGF, People Aggression, and Dogs with heartworm
What 3 add ons are available to offer a cat who is staying overnight with us?
Bedtime Bliss, Kitty Catnip toy, Kitty Kong
PP wants to use a coupon. What do we do?
Complete enrollment form and submit to Sharepoint. Advise PP to go into store within 24 hours to pay in person to finalize booking.
When should Prism notes be checked?
At the beginning of the call before booking
This pup loves snacks and solving mysteries
Scooby Doo
What's included in the Valentine's Special Plus?
Cranberry Champagne spritz, Candy hearts bandana, digital photo, Lillian Ruff face wash, $82 in coupons, Luxury Shampoo and conditioner, nail grind and teeth brushing and breath freshener
When is the next Premium Playdate?
Feb 5-8 Puppy Play-Along ft. Lamb Chop
Multi pet enrollment - Can they share an enrollment form? What do we do?
Different enrollment forms. Same Sharepoint
PP mentions Fluffy is leash aggressive and wants to book a hotel stay. What do we do?
Warm transfer to hotel and notate account
This spooky feline shared a screen with women who cast spells
Binx from Hocus Pocus or Salem from Sabrina the Teenage Witch