Show:
General
Communication
Call Type
IntefleCS
Customer Service
100
Hospitals, insurance companies, and physician practices.
What are types of THMCC clients?
100
Name of the instant messaging system used to communicate between staff?
What is Spark?
100
The following clients have this in common: Ft. Sanders Infusion, Premiere Pediatrics, and Hershey Pediatric Hem/Onc.
What is page only?
100
Where the client profile is found.
What is the "Call Action" tab in IntefleCS?
100
Something the caller doesn't see but can hear in your voice.
What is a smile?
200
Email this department when you receive a compliment or complaint.
What is client services?
200
The service we used for a non-English speaking caller.
What is the translation service (TeamHealth Interpreter Access Card)?
200
This is a call type used to assist callers in finding them a physician in their area.
What is physician referral?
200
The icon that identifies an unread system alert.
What is an envelope?
200
The two most basic etiquette phrases we should use often.
What is "please" and "thank you"?
300
Method by which you are evaluated on your calls.
What is a listening audit?
300
The action used to get a caller to the correct telephony queue.
What is transfer?
300
The type of call when the caller just wants to know the office hours and address.
What is general information call?
300
The queue in IntefleCS where you place the record after paging a physician.
What is Rep. Paging Queue?
300
First thing you do before placing a caller on hold.
What is ask their permission to be placed on hold?
400
The call center staff that triages patients.
What are nurses?
400
Physician Callback, Beryl and Clinical are all this type of call queue.
What is incoming?
400
The call type if a caller has called again because they have not yet heard from a nurse.
What is "call back waiting for nurse"?
400
Click these two words to edit patient demographics.
What is "Patient Information"?
400
Three things you should never do while you are on a call.
What is eat, drink or chew gum?
500
The time you need to clock in so you are ready to take call at the start of your shift.
What is 10 minutes prior to your start time?
500
The queue an on-call MD would come in on if they were paged.
What is physician callback?
500
The call type when a hospital calls with bloodwork results.
What is lab?
500
The tab where you would find your recent encounters.
What is the application tab?
500
Indicate this emotion if a person indicates a severe problem, loss of family member, etc.
What is empathy or compassion?