The process of matching and comparing figures from a transaction totals sheet with the actual receipts and funds accepted as payment.
What is end of day reconciliation?
100
This member of the team performs technical skills that they have acquired to care for the aesthetics of an animal.
What is the groomer?
100
Founded in 2000, this organization offers benchmarking tools and other resources for veterinary practices.
What is the National Commission on Veterinary Economic Issues(NCVEI)?
100
This type of leader is dominated by the need to be loved and labled as the nice guy.
What is the Benevolent leader?
100
Planning, organization, directing, and evaluating.
What are the four steps of management?
200
"You may want to wait and see", "this does not sound like an emergency", "you can just give some Pepto-Bismol if your pet is vomiting"...
What are phrases that SHOULD NEVER BE SAID to a client in a phone conversation?
200
This member of the team may function as observers or hold paid positions. Many must complete externships.
What is a student?
200
Created in 1933, this organization accredits almost 14% of veterinary hospitals;offers CE
What is The American Animal Hospital Association?
200
This type of leader has strong opinion, makes all decisions, and rarely delegates.
What is an Absolute Dictator?
200
The number or percentage of clients who accept recommendations made by the veterinary health care team.
What is client compliance?
300
Provide immediate, consistent dependable, and courteous service.
What is the ultimate goal of the receptionist team?
300
This member of the team keeps the patients clean and alert the team of any changes in patient status.
What is the kennel assistant?
300
Created in 1981, this organization was created to be the voice of the veterinary technician; offers CE.
What is The National Association of Veterinary Technicians in America (NAVTA)?
300
This type of leader is moody and unstable; benevolent one day and dictator the next.
What is an Unpredictable Leader?
300
Rules that society has set for the proper way to behave around other people.
What is etiquette?
400
Strive for excellence, provide motivation, accept and embrace suggestions
What will enhance the skills of an effective leader?
400
A strong asset to the team, this member of the team is expected to restrain, have laboratory skills, patient care, and client relations; assists everyone.
What is a veterinary assistant?
400
Created in 1863, this organization is the collective voice for the veterinary profession; also has a branch that accredits vet techs in Canada.
What is the American Veterinary Medical Association (AVMA)?
400
This type of leader lacks self-confidence and/or ambition.
What is a Responsibility Avoider?
400
The ability to sense how the leadership style affects the practice and to make change in a positive way.
What is conceptual skill?
500
Open-ended questions
What type of questions should the receptionist ask during a phone conversation?
500
This team member is a critical part of the team. They are responsible for anesthesia, assisting in surgery, carries out treatment protocols set by the doctor, gives injections, places IV fathers, etc.
What is the veterinary technician?
500
Created in 1996, this organization offers resources that include online continuing education.
What is the Veterinary Support Personnel Network (VSPN)?
500
This type of leader listens to team members and involves them in decision making; open-door communication.
What is a Democratic Leader?
500
The ability to apply leadership, skill, and knowledge of equipment, procedures, and hospital policies to team members in an effective, ambitious manner.