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More Definitions
The Practice
The Practice II
Professionalism
Team Management
100
Responsibility, Respect, Rapport,Recognition
What are the four R's of team management?
100
This type of practice sees dogs, cats, rabbits, guinea pigs and other small mammals.
What is a small animal or companion animal practice?
100
The part of the practice is warm and inviting. Patients are checked in and cashed out, and phone calls are received here.
What is the front/reception area?
100
Long hair, large earrings, open toes shoes.
What are characteristics of a unprofessional appearance?
100
Tactical, strategic,operational
What are the three types of planning?
200
A form of monitoring the client's satisfaction level and also to lodge complaints in an non-hostile format.
What is a client survey?
200
This type of practice is always on the move!!
What is a mobile pet practice?
200
This part of the practice houses the microscope, medications, supplies needed for various blood tests.
What is the middle/lab & pharmacy?
200
Soft spoken, sqeeky, stuttering.
What are some signs of a lack of confidence?
200
Self-confidence, Sincerity, Enthusiasm,Listening, Effective Communication, Accepting diversity, skills to solve problems.
What are the qualities of an effective leader?
300
Learn something ______everyday.
What is new?
300
This type of practice consists of groups of veterinarians with different specializations; small animal vets often refer patients when needed.
What is referral or specialty practice?
300
This part of the hospital is where treatments, prep for surgery, short procedures are performed, admitted patients are housed, boarding patients are housed, and contagious patients are housed-separately.
What is the back/treatment,kennel,isolation wards
300
Speaking clearly, enunciating, using a moderate rate of speed.
What are characteristics of excellent verbal skills?
300
Less than 1 minute.
What is the amount of time a client should be left on hold?
400
To give power or authority to;to authorize; to enable or permit.
What does it mean to empower?
400
This type of practice deals exclusively with noncompanion animal species-i.e. horses, cows, and sheep.
What is a large animal practice?
400
This part of the hospital is used for long conversations about very sensitive issues with a client's pet, to go over test results in detail and offer treatment plans, possibly for grieving.
What are consultation rooms?
400
Mailing out a reminder with mis-spellings, no logo, and a copy of a copy.
What are signs of poor written client relation?
400
Strive for __________.
What is excellence?
500
A form to release medical records and required, by law.
What is a medical release form?
500
This type of practice treats both companion and large animal patients and may even be mobile!
What is a mixed practice?
500
This part of the hospital carries shampoo, collars, harnesses, treats and food.
What is the retail area?
500
Head down, shoulders slumped over, lack of eye contact.
What are characteristics of negative body posture?
500
Take charge of _____________.
What is team morale?