ERPs
Which ERP syncs in real-time?
QBO
How can accountants make requests?
You need to set them as approvers (with consent from admin) in Forest
Are cards Mastercard of Visa?
All are Mastercard, except MQ which is Visa
How long do funding pulls take to settle?
Which cards can be added to an Apple Wallet?
Physical cards
What is the biggest reason for NetSuite sync errors
PERMISSIONS (can often be fixed without ES and following the configuration guide properly)!!!!
If someone wants multi-levels of approvals for requests, they need...
When do cards expire?
3 days from creation date (2 years if on MQ)
Which orgs do we not see an available balance for and why?
SVB, it is a credit line
How does NetSuite create reimbursements?
As expense reports
What is the downside to multi-line POs?
Cannot edit them
When does an imported card start showing in Teampay?
After the first transaction
What is the max transfer volume for an org monthly
double their capacity limit
What is the difference between SAML and SCIM
SCIM includes users attributes
What type of account has to be used to represent your Teampay balance for Intacct?
Checking account if MQ or Galileo and charge card account if SVB
What is the Amazon Business integration?
Where would you find receipts in NetSuite
Receipts are not currently supported by NetSuite, so we attach a link to the receipt in the memo field
What is each purchase request tied to?
a specific funding pull
What happens, in NetSuite, when you close a PO in Teampay
Nothing -- the reason being, we currently don't have a way to ascertain whether or not the goods have actually been received and paid for in Netsuite.
How can you stop new vendors from being added?
You can create a stop rule for all new vendors
How often does the HRIS sync happen?
Once a day at midnight
How do refunds work, by card type (single use, card on file, recurring)?
One-Off cards - Since one-off cards close after the first transaction, the refund cannot go on a deactivated card. The funds from the refund will return to your Teampay holding account.
Card on File - The refund will return to the card as long as the card is still open. If the card has been closed, the refund will go to your Teampay holding account.
Recurring Card - The refund will return to the card as long as the card is still open. If the card has been closed, the refund will go to your Teampay holding account.
What is included in the nightly transfer?
Buffer + approved non-used PRs + recurrences + 60 day trailing average
What happens when someone does not connect to Intacct, NetSuite, QBO, Xero?
We create a dummy integration