It is a site wherein we can search, access, and retrieve remittance information such as checks, stubs, deposits, batch totals and reports.
Lockbox website
100
This will be apply when the total amount applied is less than the total cash billed?
Outstanding balance
100
It is required in order to reverse a payment.
Debit or credit adjustment to a previously paid invoice
100
A process performed to ensure an erroneous payment is reapplied/reallocated to the correct member.
Payment reallocation
100
What should be done if Batch ID, Batch Number, Check Amount or Check Date is missing?
Proceed to Escalation Process Job Aid
200
TRUE or False. The bank generates the lockbox payment files following the electronic processing of paper checks and sends the files to ika for payment processing.
TRUE
200
True or False: BPO processors can go straight to the Check Image Retrieval DLP even before they done their research.
False
200
This will be apply when the total amount applied is greater than the total cash billed?
Credit balance
200
A process that will enable the BPO Processor to view the check image and the correct name to whom payment needs to be applied.
Check Image Retrieval
200
What is the next step in processing exception report for lockbox after we able to locate the subscriber?
Proceed to Manual Payment Batch DLP
300
True or False. On the Reverse Payments, the amount should be the value of the payment received in error.
False. Negative value
300
This is an Enterprise content management solution that combines specific lockbox archive functionality with workflow capabilities?
1st Image Lockbox Archival System
300
Latest invoice will always show up in the top of the screen which also shows the latest invoice ______.
Month
300
In payment reallocation, what invoice will always show up in the left top side of the screen?
Latest invoice
300
____________may be requested by a member if an overpayment was made.
Member Check Refunds
400
The ___________ section of the screen updates to show the adjustment.
Current Batch Summary
400
Once the date has been selected, the list of payments deposited to the bank for the selected date will be shown. Select the appropriate payment and view the payment details following the steps below: The Billing Processor will select the appropriate payment identified during
the research that was completed before they proceeded to this Check Image Retrieval DLP. If appropriate payment is not found processor can process to Unapplied payment DLP.
False - Escalation job aid
400
What is the status of the posted invoices that have no payments applied?
Not Paid
400
On the Master Payments Screen, search for the member name using the __________.
Subscriber ID
400
True or False. On the Batch Payment screen, use the subscriber ID to search for the member where the missing payment was incorrectly applied.
False. Batch ID
500
What Balance should be $0.00 in order to process payments? When you click Process Payments,
ikaBilling posts to the member activity.
The Unapplied Batch
500
______ will apply the adjustment to the invoice, updates the status of the adjustment payments to Complete, and,
if applicable, updates the invoice status?
ikaBilling
500
ikaBilling uses this amount to calculate the CMS share of the Part D premium for LIS eligible Medicare subscribers.
Bench Mark
500
The bank uses the ____________ in the resulting lockbox file to withdraw payments from the payer’s bank accounts,
and then deposit the payments into the payee’s bank account.
Payment information
500
Payment option for direct billed subscribers where premium is auto removed from the subscriber's account.