Team Structure
Reduces Clinical Errors. Improves Patient Outcomes. Improves Patient Satisfaction. Increases Staff Satisfaction. Reduces Malpractice Claims.
What is Teamwork?
Ability to coordinate the activities of team members by ensuring team actions are understood, changes of information are shared, and that team members have the necessary resources.
What is Leadership?
The process of actively scanning and assessing situational elements to gain information, understanding, or maintain awareness to support functioning of the team.
What is Situation Monitoring?
Ability to anticipate and support other team members' needs through accurate knowledge about their responsibilities and workload.
What is Mutual Support?
Process by which information is clearly and accurately exchanged among team members.
What is Communication?
A key concept of team structure is partnering with _________. This individual or group should be embraced and valued as contributing partners. Evidence shows that giving this person or group a greater role can improve outcomes.
What is the patient or patient and family?
Method of redistriubuting tasks or patient assignments. Considerations for this process are: priorities, work requirements, availability of resources, skill, scope of practice, clear communication, and feedback.
What is delegation?
Monitoring the actions of other team members, thereby providing a safety net to help identify and rectify risky conditions and behaviors. Also known as "having each other's back."
What is Cross-Monitoring?
Timely, respectful, specific, considerate and always directed towards improvement.
What is Constructive Feedback?
A technique for communicating critical information that requires immediate attention and action.
What is SBAR or R-SBAR?
Have clear roles and responsibilities. Have a clear, valued and shared vision. Optimize resources. Have strong team leadership. Develop a strong sense of collective trust, team identity, and confidence. Create mechanisms to cooperate, coordinate, and generate ongoing collaboration.
What are High-Performing Teams?
Who is here today? Roles and responsibilities are understood? What are today's goals? What is the plan?
What is a Brief?
The combination of Situation Monitoring + Situation Awareness helps establish and maintain this important condition among team members.
What is a Shared Mental Model?
It is expected this will be actively sought, offered and accepted. Useful in protecting team members from situations of work overload and fatigue, when they are most prone to committing errors.
What is Task Assistance?
In response to a directed request or order, the team member repeats the request exactly as he or she heard it delivered.
What is a Check Back?
Better able to predict the needs of other team members. Provide quality information and feedback. Engage in higher level decision-making. Manage conflict skillfully. Reduce stress on the team as a whole through better performance.
What are effective team members?
An ad-hoc meeting to touch base and regain situational awareness. The team should discuss critical issues and emerging events while assigning resources. This is the perfect time for team members to express concerns.
What is a Huddle?
This useful tool relies on a mnemonic that can help team members monitor the situation and overall environment.
What is the "STEP" process?
Assertively voicing your concern at least two times to be sure it has been heard. If the outcome is still not acceptable you should take a stronger course of action by utilizing the chain of command.
What is the Two-Challenge Rule?
This communication technique, often unsolicited, informs all team members simultaneously of important information, helping them anticipate next steps.
What is Call-Out?
A time-limited team formed for emergent or specific events and composed of members from various teams or department. (Example: Rapid Response Team, Code Team, Disaster Response Team)
What is a Contingency Team?
A brief, informal exchange of information and feedback. Occures after an event or shift. The goal is process improvement.
What is a Debrief?
Flu. Percocet. Divorce. Vodka. No sleep. No bathroom break.
What is the I'M SAFE Checklist?
When these signal words are used all team members are expected to "STOP THE LINE" until the safety concern can be resolved.
What is CUS? I am CONCERNED! I am UNCOMFORTABLE! This is a SAFETY ISSUE!
These words come together to form the mnemonic, "SBAR".
What is Situation, Background, Assesment, Recommendation?