Mutual Support
It is expected that assistance will be actively sought and offered as a method for reducing the occurrence of errors
Task Assistance
When a sender initiates a message
Request or Call Out
The process of continually scanning and assessing the situation to gain and maintain an understanding of what's going on around you
Situational Monitoring
A short session prior to the start of an event to review the plan and establish a shared mental model
Brief
The rational system with conscious and deliberate decisions is represented by this in the SWITCH framework
The Rider
You are Concerned, Uncomfortable and this is a Safety issue
CUS
When the receiver accepts and confirms receiving a message
Cross-Check
The outcome of knowing what's going on around you
Situational Awareness
An ad hoc meeting to regain situational awareness, adjust resources, express concerns and check progress towards goals
Huddle
The Emotional system with unconscious and automatic decisions is represented by this in the SWITCH Framework
The Elephant
When CUS is used twice
2 challenge rule
When the sender is notified of a task completion
Check Back
Watching each other's backs and ensuring oversights or mistakes are caught
Cross Monitoring
Information exchanged after the event designed to improve outcomes, identify lessons learned and provide feedback
Debrief
Developing this helps participants know where they are going and why it is worth it to participate
Destination Postcard
Utilizing someone who has more authority or able to provide more support during a challenging situation
Chain of Command
Standard framework for team members to effectively communicate information to one another in 4 categories
SBAR
A team outcome that results from each team member maintaining situation awareness and ensure that all team members are on the same page
Shared Mental Model
Tweaking the Environment, Building Habits and Ralling the Herd are all parts of this in the SWITCH framework
Shaping the Path
Interpersonal Conflicts can be addressed using this tool
DESC Script
Transferring of information during transitions in care
Handoff
These can be designated or established based on the situation
Team Leaders
This is the last part of making an organizational change
Culture Change