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The TeamSTEPPS mascot.
What is a penguin?
Information exchange after an event.
What is a Debrief?
These two animals are used to describe when two providers are looking at one patient with different ideas.
What is a duck and a rabbit/bunny?
When these signal words are used all team members are expected to "STOP THE LINE" until the safety concern can be resolved.
What is CUS? I am CONCERNED! I am UNCOMFORTABLE! This is a SAFETY ISSUE! OR What is ARCC?
This Seattle-based beverage company uses closed loop communication as a part of their employee training.
What is Starbucks?
CUS, ARCC, and Two challenge rule are all used to resolve this specific type of conflict.
What is informational conflict?
It's a plot twist - an ad hoc meeting to reassess the situation, reassign roles, express concerns, and check progression towards goals.
What is a Huddle?
Monitoring the actions of other team members, thereby providing a safety net to help identify and rectify risky conditions and behaviors. Also known as "having each other's back."
What is Cross-Monitoring?
Assertively voicing your concern at least two times to be sure it has been heard. If the outcome is still not acceptable you should take a stronger course of action by utilizing the chain of command.
What is the Two-Challenge Rule?
Request, call out, cross-check and check back make up this tool.
What is closed-loop communication?
CUS and Two-Challenge are this level tools because they require a culture change.
What is 300 level?
The short planning session prior to start (prologue) to assign roles, establish expectations, and anticipate outcomes.
What is a Brief?
The combination of Situation Monitoring + Situation Awareness helps establish and maintain this important condition among team members.
What is a Shared Mental Model?
It is expected this will be actively sought, offered and accepted. Useful in protecting team members from situations of work overload and fatigue, when they are most prone to committing errors.
What is Task Assistance?
In response to a directed request or order, the team member repeats the request exactly as he or she heard it delivered.
What is a Cross-Check?
The critical piece of information missing in the "Trust Fall" video.
Which direction to fall (or fall backwards)?
The crime-fighting example of an emergent (situational) leader.
Who is Batman?
This useful tool relies on a mnemonic that can help team members monitor the situation and overall environment.
What is STEP checklist?
May be used when the supervisor or chain of command is not readily available.
What is your team?
This tool, often unsolicited, informs all team members of important information, helping them anticipate next steps.
What is Call-Out?
Based on comments during the last champion's day, Ross now thinks he looks like this celebrity.
Who is Kevin Costner?
The type of leader that was represented by Commissioner Gordon.
What is designated or assigned?
Back pain, Percocet, divorce, vodka, little sleep, and no food or bathroom break could all be related to this checklist.
What is the I'M SAFE Checklist?
The E in this conflict resolution tool stands for Express (your concerns about the action).
What is DESC Script?
These words come together to form the mnemonic, "SBAR".
What is Situation, Background, Assesment, Recommendation?