Show:
Team Structure
Leadership
Situation Monitoring
Mutual Support
Communication
100
Delineates fundamentals such as team size, membership, leadership, composition, identification and distribution.
What is team structure.
100
Ability to coordinate the activities of team members by ensuring team actions are understood, changes of information are shared, and that team members have the necessary resources
What is Leadership
100
Process of actively scanning and assessing situational elements to gain information, understanding, or maintain awareness to support functioning of the team.
What is Situation Monitoring.
100
Ability to anticipate and support other team members' needs through accurate knowledge about their responsibilites and workload.
What is Mutual Support.
100
Process by which information is clearly and accurately exchanged among team members.
What is Communication.
200
-Reduces clinical errors. -Improves patient outcomes. -Improves process outcomes. -Improves patient satisfaction. -Increases staff satisfaction. -Reduces malpractice claims.
What are the goals of teamwork.
200
Method of redistributing tasks or patient assignments. Considerations for this process are: priorities, work requirements, availability of resources, skill, scope of practice, clear communication, and feedback.
What is delegation.
200
Monitoring actions of other team members. Provides a safety net within the team. Ensures that mistakes are caught quickly and easily.
What is Cross Monitoring. AKA "Watching each other's back"
200
Timely. Respectful. Specific. Directed towards Improvement. Considerate.
What are characteristics of effective feedback.
200
Creates a consistent format for information to be sent and creates an expectation for information to be recieved.
What is SBAR.
300
A key concept of team structure is partnering with ________. This group or individual should be embraced and valued as contributing partners. Evidence shows that giving this group or individual a greater role can improve outcomes.
What is the patient or patients.
300
Effective team leaders cultivate desired team behaviors and skills through facilitating information sharing using these team events.
What Briefs, Huddles, and Debriefs. *Alternative acceptable answer: Morning Huddles, Problem-Solving Huddles and Process Improvement Debriefs.
300
Individual Skill + Individual Outcome = Team Outcome
What is Situation Monitoring + Situation Awareness = Shared Mental Model
300
It is expected that this will be actively sought and offered.
What is Task Assistance. **This protects team members from work overload situations. Effective teams place all offers and requests for assistance in the context of patient safety!
300
Occurs during shift changes and lunch breaks.
What is a handoff.
400
-Have clear roles and responsibilites. -Have a clear, valued, and shared vision. -Optimize resources. -Have strong team leadership. -Engage in a regular discipline of feedback. -Develop a strong sense of collective trust, team identity, and confidence. -Create mechanisms to cooperate, coordinate, and generate ongoing collaboration. -Manage and optimize performance outcomes.
What are High-Performing Teams
400
-Who is here today? -Roles and responsibilites are understood by all team members? -What is the plan today? -Workload among team members? -Availability of resources?
What is Brief Checklist/Morning Huddle Checklist? ***How long should this huddle take?***
400
A tool for monitoring situations in the delivery of healthcare. A mneumonic that can help you monitor the situation and overall environment.
What is the STEP process. ****DAILY DOUBLE***** Define the mneumonic STEP and the assessments in each step.
400
"Stop the line"
What is the Two-Challenge Rule ***It is your responsibility to assertively voice concern at least TWO times to ensure it is heard. The team member being challenge must acknowledge. If the outcome is still not acceptable: Take stronger action and utilize chain of command.
400
Doctor: "Give 60mg Toradol IM" Nurse: "60mg of Toradol IM?" Doctor: "That's Correct."
What is Check Back.
500
Core Team, Coordinating Team, Ancillary & Support Services, Contingency Teams, Adminstration.
What is the Multi-System for Patient Care.
500
Can include time, people, equipment, and information. Make the best use of it to increase situation awareness and decrease the risk of error.
What is resource management.
500
Flu. Percocet. Divorce. Vodka. No sleep. No lunch.
What is the I'M SAFE Checklist.
500
"What the *****!"
What is "I am Concerned!" "I am Uncomfortable!" "This is a Safety issue!"
500
"Track and field"
What is I PASS the BATON ****DAILY DOUBLE**** Define each step in the I PASS the BATON process.