Soft Skills 1
Exchange of information
What is communication
A group of people working together for a common goal
What is teamwork
The process of finding a solution to a problem
What is problem solving
Using time wisely at work
What is time management
To be open and honest and to do the right things.
What is integrity
Having a conversation to reach an agreement
What is Negotiation
Giving your attention to someone speaking
What is listening
Evaluate a problem to get an answer
What is critical thinking
knowing how to work hard
What is work ethics
Ways to get rid of stress such as exercise, laughing, mediation .
What is stress management
Talking to people to develop work contacts
What is networking
To have "people skills" communicating and work with others
What is interpersonal skills
Treating customers with upmost respect
What is customers service
A willingness to accept something that upsets you
What is patience
Dresses, slacks, nice button down shirt
What is dressing professional
Being able to make and deliver an effective presentation
What is presentation skills
Deep like for someone because of what they can do or who they are
What is respect
Being accountable for or to something
What is responsibility
The ability to easily make changes
What is flexibility
When controlling the situation at hand
What is leadership?
When presenting a project to your boss what type of communication skills is necessary
What is professionalism?
When helping a customer in person with something what type of customer service is this
What is face to face customer service?
Working together with your employees to solve a problem is which soft skill.
What is teamwork?
When getting used to a new working environment and new workers you should use what soft skill
What is adaptability?
True or false. When talking to a customer you represent the entire store from their perspective
True