Barriers
The type of communication that is not spoken can negatively impact how individuals attend to and interpret messages.
What is Nonverbal communication (including body language)?
Two or more people who interact dynamically, interdependently, and adaptively toward a common and valued goal, have specific roles or functions, and have a time-limited membership.
What is definition of a team?
In 2005 this president issued an ultimatum giving the world of medicine 5 years to “fix” the problem of medical error.
Who is President George W. Bush?
Being watchful of all team members and processes, regardless of role or assignment.
What is Cross Monitoring?
In 2013 it JAMA reported that this medical error occurs 96 times per week
What is foreign objects being left inside of patients?
The most common times when communication breakdowns occur.
What is Transitions in Care (Shift or Staff Changes)?
Complete, clear, brief, timely and respectful
What are the standards of effective communication?
What year did the World Health Organization (WHO) launch the World Alliance for Patient Safety.
What is 2004?
The state of knowing what’s going on around you.
What is Situation Awareness?
The year the Department of Defense, and the Agency for Healthcare Research and Quality launched the first TeamSTEPPS program.
What is 2006?
These factors impair the willingness and ability to process verbal and non-verbal communication.
What are distractions, stress, and fatigue?
This self-check mnemonic tool is used extensively to help elicit and share key information about activities and their consequences.
What is STAR; STOP, THINK, ACT, REVIEW?
In 2016, according to the British Medical Journal what was the 3rd leading cause of death in America behind heart disease and cancer.
What is Medical Error?
A framework for team members to effectively communicate information to one another.
What is SBAR?
This is the acronym for "TeamSTEPPS"
What is Team Strategies and Tools to Enhance Performance and Patient Safety?
DESC (Describe, Express, Suggest, Consequences) is a tool used during these situations
What is Managing and Resolving Conflict?
This tool is used to verify and validate exchanged information
What is Check-Back or Repeat-Back?
In 1999 the Institute of Medicine issued a land-breaking report, asserting that approximately 100,000 patients die each year due to medical error
What is “To Err is Human”?
This tool has become the preferred handoff tool for patient transitions in many organizations.
What is I-PASS?
Human factors, communication breakdowns, poor teamwork
What are the top 3 contributors to sentinel events?
Hierarchy, fear of being wrong, inexperience, and fear of repercussions
What are barriers to speaking up?
A team outcome that results from each team member maintaining situation awareness and communicating to ensure that all team members are on the same page.
What is a Shared Mental Model?
In 2015, according to the Journal of American Medical Association how many wrong body part/site operations were performed a week?
What is 20 times a week?
This technique supports advocacy, assertion, and mutual support.
What is "CUS"?
§Evidence-based teamwork system
aimed at optimizing patient outcomes
by improving communication and teamwork skills among health care professionals
What is TeamSTEPPS?