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XPS, All in one, Inspiron, Vostro, Optiplex
These keys allow you to access the System BIOS
What is F12, or F2
Motherboard/Chipset error
What is (2, 6)?
LCD troubles
What is (2,7)?
The three naming Guidlines
What is the sub brand, model number and form factor?
Hold this key with the power key to enter BIOS on a tablet.
What is the Volume down key.
A diagnostic tool that can be used as a troubleshooting tool when the system fails to boot into the OS.
What s ePSA?
Three Flashes, pause, 3 more flashes
What is a BOS Recovery 1 error?
The first number in the naming guideline.
What is the series?
The pre-boot environment that starts before android
What is the Fast Boot?
(2,6) stands for
What is 2 blinks, pause, 6 blinks?
No Power being supplied to the LCD
What is an LCD Power Rail Failure
Notebook designed for Business use.
length of time you hold down the power and volume down button before releasing and continuing to hold down the volume key.
What is 5 seconds?
Bios detects abnormal conditions on boot up, so it directly runs the ePSA diagnostic in Support Assist System Scan Mode.
What is Excalibur mode?
Known as the brain of the computer that processes instructions.
What is the Central Processing Unit?
Two types of processors
What are the intel, and AMD?
Erasing all personal data and downloaded applications from your computer or tablet. This action is Non reversible
What is a factory reset?
5 types of Dell Service Plans
What is Basic, Premium, Pro Support, Pro Support Plus, Premium Support Plus?
What is RAID?