HERO
What does the H in HERO stand for?
Honor My Commitment
What type of questions get your customer talking?
Open Ended
What is the Glowtorious Goal?
7 SP100
Using self service helps lower what?
Transfers
What does the E in HERO stand for?
Engage the Customer
What type of questions help you regain control of the call?
Close Ended
What is the regular goal?
6 SP100
What are some self service options?
(Answers Vary)
What does the R in HERO stand for?
Respect the Customer's Time
What is the first impression on the call?
Empathy and Assurance
How many sales do we have today?
3
What does the O in HERO stand for?
Own the Resolution
How many lifestyles questions is best practice to ask on every call?
Three
Where are you individually?
(SEE PERFORMANCE PORTAL)
Is transferring a self service option?
No
How else can HERO be broken down?
SERVE, SOLVE SELL
On what calls should we be engaging?
Every Call
What are we at as a team?
4.35
How can providing the phone number be a self service option?
(Answers Vary)