Just Fix It
This is the last resort when we are unable to resolve an issue for most cases.
What is a Trouble Ticket
What is the ODA
On Device Activation
1 = ON
0 = OFF
Binary Codes
These plans are designed for wearables
Data with paired digits
I'm normally under you. Take away my first letter and I'm normally above you. Take away my first 2 letters and you normally can't see me. What am I?
CHAIR
In Atlas Troubleshooting, you can use the ___ to define different icons on the map.
The Legend
The cell tower.
BTS: Base Transceiver Station
The time it takes for one bit to travel from one place to another.
Latency
Having multiple numbers on one device
DIGITS
Something that is big and can be erased!
The dry erase board
The 4 Components of Troubleshooting DIGITS
This is used to refer to landline calls
PSTN
Devices that can be sold across all T-Mobile brands are know as.
Universal SKUs
If you don’t have your phone with you, this can also be used to access your calls and text.
DIGITS Web Client
I spy something that looks like a monument at a museum
The Pillars
In the FIX Flow what is mandatory for you to do to proceed to a trouble ticket?
Click items with a ticket next to them.
VMS is for ____
Voicemail
This is something that resets the network connection and requires a power cycle.
Cancel Location
The 32 digit number from device that allows our billing system to assign the eSIM an ICCID
EID
This allows us back in the room and is used to stop something.
The door stopper
When a trouble ticket is submitted, for memos you must select ______ for tracking purpose.
Problem Solved
MSC is known as the ____
The switch (The Mama)
Cables that allow bits of info to be sent at the speed of light.
Fiber Optics
This is required for Samsung Devices in order to set a new device unlock PIN
Samsung Account
This sets the tone for the day and can be changed by time
The daily schedule on the board