Very Easy
a simple troubleshooting step involving turning a device off, waiting a few seconds, and then turning it back on.
Power Cycle
a wireless technology used to connect devices to the internet through a local network instead of mobile data.
WIFI
when an iPhone line and Apple Watch line are paired and connected in PureTalk’s system
Twinned
a restriction placed on a phone by a wireless provider to keep it tied to their network.
Carrier Lock
a feature PureTalk offers customers to block SIM swaps and port outs from occurring on their account.
Account Lock
a standard text messaging service used to send and receive plain text messages over a cellular network.
SMS (short message service)
process used to erase all personal data, apps, and settings from a device, returning it to its original factory condition.
FDR (Factory Data Reset)
the phone number from which a call or message is sent.
Origination number
network settings on a phone used to connect to mobile data and send picture messages.
APNs (Access Point Names)
a phone setting used to control which network technologies the device connects to, such as 5G or 4GLTE.
Network Mode
temporary pause placed on a phone line by customer request. During suspension, calls, texts, and data are disabled until the account is restored or reactivated.
Suspension
the reduced data connection available after high-speed data has been used for the billing cycle.
LS Data (Low-speed data)
the destination phone number receiving a call.
Termination number
an internal code carriers use to identify specific features, plans, or services on a customer’s account.
SOC code
a technology used to make voice calls over a 4G LTE data network instead of older voice channels.
VOLTE
a term used to describe a different carrier or company providing wireless service.
OSP (Other Service Provider)
a digital SIM built into a device instead of a removable card.
eSIM
a wireless method used to deliver updates or settings directly to a device.
OTA (Over the Air)
temporary storage used by apps and browsers to save data such as images, files, and login details.
Cache
an upgraded messaging technology used to enhance standard texting with features such as read receipts, typing indicators, group chats, and high-quality media sharing.
RCS (Rich Communication Services)
the brand or manufacturer of a phone or tablet, such as Apple, Samsung, or Motorola.
Make
the portion of a mobile plan providing the fastest available data connection, usually on 4G LTE or 5G networks.
HS Data (High-Speed Data)
unique number assigned to every mobile device used to identify it on cellular networks.
IMEI (International Mobile Equipment Identity)
onfiguration options on a device that control how it connects to cellular networks, Wi-Fi, and Bluetooth.
the process carriers use to set up or update a device’s access to voice, text, and data services on the network.
Provisioning