General
What does ITOM stand for
IT Operations Management
ServiceNow CSDM stands for
Common Service Data Model
CMDB stands for
Configuration Management Database
Blank determines what horizontal Discovery searches for, when it runs, and which MID Servers are used.
Discovery Schedule
T/F ITOM Visibility entitles you to use several applications and features beyond standard discovery
True
Blank is a centralized inventory that gives you full visibility into your IT environment
CMDB
The type of user that consumes the service portfolio, request catalog item, business services, and business service offerrings.
Business
A way to search and explore the CMDB, examine health and recent activity, and access various CMDB dashboards and tools to support tasks in your organization. This is a one stop shop for the CMDB.
CMDB Workspace
Blank allows an administrator to run a CI Configuration discovery on a single IP address without requiring a schedule.
Quick Discovery
What creates a detailed, complete view of objects within the IT infrastructure, with a focus on the semantic connections between them
Service Mapping
Blank is an automated process that continuously scans and identifies all the components within the IT infrastructure
Discovery
The latest version that is being worked on by ServiceNow currently
5.0
T/F With CMDB 360 you can switch data sources populating information at any time.
True
Where new discovery patterns can be downloaded from
Bonus: The frequency at which they are released
ServiceNow Store
Monthly
Blank are the pre-defined integrations that ingest data into Configuration Management Database (CMDB) from third-party sources from different domains like security, server, software or monitoring, internet of things (IoT), and Cloud.
Service Graph Connectors
T/F A client having a discovery license entitles them to use discovery and the certificate and inventory management application
False
The 4 group data fields key to supporting platform processes
Bonus: which processes do they support
Support Group
Approval Group
Change Group
Managed by Group
What facility can eliminate duplication from cmdb tables?
IRE
Blank retains complete history about discovery sources and proposed values, involved in updates of CI attributes
CMDB 360
Old answer: Multisource CMDB
Blank discovers your firewalls along with their policies, versions, and other attributes, creating a centralized inventory and lets you manage firewall policies with all changes tracked.
Firewall Inventory and Audit
Implementation approaches to align to CSDM include
Application focused
Service focused
What are the names of each of the quadrents?
Foundation
Design
Build
Sell / Consume
Manage Technical Services
The health of the CMDB data is monitored and reported for which 4 key performance indicators.
Completeness
Compliance
Correctness
Relationships
The 4 phases of discovery
Scanning
Classification
Identification
Exploration
List 3 applications that come with the ITOM visibility license.
Discovery
Service Mapping
Certificate and Inventory Management
Firewall Inventory and Audit