Show:
AD
Ciboodle/Transfers
LIS
PA's
Customers
100
What color does an avoid stand for in AD?
Green
100
What is it called when your ready to disconnect your call?
Wrap up
100
What does NLA stand for?
No longer available
100
What does MPA stand for?
Master protection agreement
100
If a customer wants to find out about their delivery what should you do?
Transfer to Delivery customer care
200
What color should appear when AD tells you to set service and order a part?
Orange
200
What group name would you transfer to if a customer needs help with an Protection Agreement?
Service Contracts
200
What unit number are we?
4711
200
If a customer wants a copy of their agreement can we send them one?
No, we would need to transfer the customer to Service Contracts Customer Care
200
If a customer requests sooner service what can we offer the customer?
We can offer to place them on a sooner service list?
300
What color should appear when AD tells you to log an avoid and order a DIY part?
Blue
300
Where should you transfer a customer if they need to purchase a part that's not covered under warranty?
Parts Sales
300
If a part does not have a price can we still order it
No
300
Do you get food loss with an RPA?
Yes
300
If a customer wants you to order a water filter for their fridge and it's 5 yrs old and has an MPA can you?
No, the customer needs to be transfered to parts sales. PAs do not cover filters.
400
What color will AD display if you need to just set service?
Red
400
When logging an avoid what is the process in Ciboodle?
Find avoid in AD or another Source, press ADD, then press NEXT.
400
When you press IMAGE in LIS where does it take you to?
The appliance's schematics
400
If you see V20 as coverage for a customer what kind of PA does that stand for?
Value Protection Agreement
400
If a customer asks for your badge number what number do you give them?
Your cisco ID number (300 number)
500
What color will AD display when it's information ONLY?
Purple
500
Where can you find a repair unit for a customer that needs in shop repair?
In ciboodle under repair unit search
500
If an appliance's model number is 10686294140 what is the source?
106
500
Which PAs offer the No-Lemon Guarantee?
MPA only
500
If a customer has lost all her food due to a fridge not cooling what can we offer the customer?
food loss