Services
The primary MDN needs to be on this type of sim in order to add the second number perk.
eSIM
In order to utilize an Apple Watch with the PureTalk network, the customer needs an active what
MDN
OSP is an acronym for this?
Other Service Provider
The minimum Android version and One UI requirement for eSIM is this
Android version 14 / One UI 6.1
In order for a device to have reliable service, it needs this many signal bars
3
Hotspot is not guaranteed to work on every device, and neither is this feature
WI-FI calling / Visual Voicemail
To verify the sim number in an iPhone, the path is Settings> General> and then this option
About
OTC is an acronym for this?
One-Time Courtesy
True or False: A Motorola Moto G Power can use a physical sim and eSIM.
False. Only Physical sim
If the customer is experiencing dropped calls, I should check the coverage map and also this map
Outage map
Which troubleshooting step should be avoided until all steps have been performed for device
Ticket
I know this iPhone is unlocked because the carrier lock says this
No Sim Restrictions
FDR is an acronym for this?
Factory Data Reset
If the device is not connected to the network, it would help to check to make sure these are installed on the device
APNs
For a device to be compatible with our service, it must be VOLTE compatible, 4G and higher and this
Network Unlocked
A customer calls in and states that they're getting an error message "Balance Too Low", you should check this first
Service Package
Before twinning an Apple Watch, it must first be this
Paired
APN is an acronym for this?
Access Point Names
Android version 16
These are the only two device brands that take eSim
Samsung and iPhone
When troubleshooting MMS issues, in Cell-Lookup I should check the MMS balance and also this
Data balance
For eSIM, which IMEI should you use for:
a. iPhone 13 and older?
b. iPhone 14 and newer?
a. IMEI 2
b. IMEI 1
MDN is an acronym for this?
Mobile Directory Number
If the device is experiencing SMS issues, which SOC codes should you check for in TLG?
VOLTE and 5G data
In order to work, Hotspot utilizes this
Cellular Data