M1
The button you press on your keyboard to bring up the customer lookup box.
What is F3?
This left-side menu selection will allow you to quickly access cases or work orders that you have recently viewed.
What is Recent Items?
RO-1234
35-1234
Of the above examples, this is the communicator/radio.
What is 35-1234?
This is the proper way to close a case when you are finished.
What is selecting an actual problem and resolution?
You would program user codes in this section.
What is Users?
You would click on this to display the customers equipment.
What is the "Monitoring" button on the bottom of M1?
This left-side menu option will take you to see your active cases.
What is Cases?
What is RO?
Doing this on a case will let your other team members know that you are working the case.
What is picking the case?
This is the first thing you should do after connecting to a panel.
What is upload?
You click this button to view the history of alarm events on an account. This is also the area you would leave notes for the monitoring representatives.
What is the "Event History" button?
This left-side menu option will take you to the tech support queue where you can see all of the available work.
What is Queues?
28-1234
RO1-1234
In the above examples, this is the panel.
What is RO1-1234?
On a case, you can read case history and log case notes here.
What is the timeline?
You do this after you've downloaded a panel.
What is timeset?
The keystroke you would use to confirm a verbal passcode.
What is CTRL + P?
Booking a work order should always be ___ ___ out from today's date.
What is two days?
IO2-1234
INT-1234
In the above example, this is the panel.
What is IO2-1234?
If you are creating a case for a customer who has a faulted zone, this is what the beginning of the Primary Incident would have.
What is BURG?
This is the section you would go to if you are programming a key fob or sensor.
What is Zones?
This is required if the customer wants to make account or programming changes to a site.
What is Master authority level?
You need to make one of these for each phone call you take, and each email you work.
What is a case?
503-1234
This is the communication path for the above system.
What is phone line?
The equipment you would select for a customer who has sensor issues.
What is panel?
A Honeywell key fob takes up this many zones in programming.
What is four?