Alarm Systems
This a code we do not give out to customers, because they would then have access to any alarm panels we service in the area, and they might mess something up on their system.
What is the Installer code?
This is where the customer needs to be in order to troubleshoot their DVR.
Where is on site with the DVR?
A customer's doorbell LED will be this color if it is offline.
What is red?
For DMP panels, this is the first obvious difference between a burglary alarm system code and an access system code.
What is the amount of digits the code has?
Doing this on a case will let your team members know that you are working the case.
What is picking the case?
This is how you clear troubles/alarms on most DMP panels.
What is holding the number 2 for a sensor reset, or going through the menu options to use a sensor reset?
Newer DVRs will use this in the app instead of a home and away setting.
What is scanning a P2P QR code?
This doorbell requires the customer to remove the front plate to access the reset button and QR code.
What is the DMP/Alula doorbell?
A fairly common thing that DMP customers do that will prevent anyone from having any access to their badge readers; the readers will flash red for anyone trying to swipe regardless of the programming.
What is arming the badge reader?
These are the correct problem/resolutions for a DIY case.
What is Device DIY - DIY Success, DIY Fail?
This is how you power cycle an IQ4 panel.
What is rebooting the system through the menu?
This will walk you through getting a customer's cameras back on their phone.
What is the "Customer Cannot View Cameras Remotely" guide?
For ADC cameras, if all of the cameras are offline and tied to a gateway which is in malfunction, this is the first thing you're troubleshooting.
What is the gateway?
This is the easiest way to add badges into Brivo.
What is swiping the badge at the reader, and then assigning the unknown badge to a user?
When a customer is flagged for No Service due to billing issues, you can still schedule service if it falls into this category.
What is a commercial fire system?
If a customer changed the battery in a sensor, and the tamper will not clear, they should try this.
What is opening the sensor and closing it again?
The DVR not displaying footage, beeping consistently, and having a flashing red HDD light can all be indicators of this.
What is a hard drive failure?
You would check this area if a customer's ADC camera is chronically falling offline.
What is the Wireless Status & History and the Normalized Wireless Signal Strength?
This access system only has a handful of customers, and the most we will do with it is add or remove tenants for the customers.
What is ButterflyMX?
In CRM, you can search for parts on this page to get the Residential cost (which is the price the customer will pay).
What is the Products page?
This is how you clear a "Reporter Failure" error code on a Vista system.
What is arm the system in away mode, then disarm the system?
This is the default template for a Speco DDNS.
What is [last name][zip code].ddns.specoddns.net?
Customers can only have a hard-wired doorbell if they have this.
The new feature update that Brivo just released.
What is widgets and an AI?
This is how you would resolve an issue in Total Connect where the app is displaying a trouble that is not actually present on the keypad.
What is the Refresh TC2 Status option in alarmnet?