Apps, Maps & UX Hacks
Whether its enterprise software or smaller tools, this support team ensures all is running smoothly.
Who is the Applications/Software team?
This team acts as the first point of contact for IT inquiries.
Who is the Service Desk team?
They are the guardians of the City’s paper archives, and the only team legally allowed to shred your evidence.
Who is the Mail Room team?
The email provider that CoEP uses.
What is Microsoft Exchange Online?
This team at the CoEP is responsible for developing and enforcing security policies and procedures to safeguard information.
What is the Security Assurance team?
Legend on the 4th floor says that when exhaustion hits, this soft solution is waiting... if you can find it.
What is a Pillow?
This DCM oversees, the CHD, Environmental Services, HR, IT, Security Assurance, and Risk Management departments.
Who is Araceli Guerra?
This team manages datasets featured across the City’s Open Data Hub.
Who is the GIS Team?
When a user’s issue can’t be resolved quickly or requires higher‑level support, this process ensures it gets passed to the appropriate team within the IT department.
What is escalation of support tickets?
These automated systems help meter postage, so the City doesn’t pay sticker price for a stamp.
What are postage meter machines?
They physically connect the city’s tech, one cable at a time, and are probably the only team to measure productivity in meters of Ethernet.
Who is the Cabling Team?
This weekly-style broadcast warns employees about suspicious attachments, scams, and phishing style content.
What is a “Scam of the Week” broadcast?
This 4th-floor crew rarely joins IT events, yet somehow they’re always there, quietly watching from the shadows or your Teams chats.
Who is the Security Assurance Team?
This festival was just nominated in a recent poll by USA Today.
What is EP WinterFest?
When payroll, HR, or finance modules stop working, the apps/software team steps in to troubleshoot, repair, and coordinate with managers on this application.
What is PeopleSoft?
Most of IT teams can solve IT problems without leaving their desks. This method allows them to troubleshoot user devices from afar.
What is remote support?
These determine how long a record must be kept... no, “forever” isn’t the default.
What are records retention schedules or retention periods?
This team is responsible for managing Active Directory.
Who are the Systems Administrators?
This type of cyber threat can arrive through a tempting attachment or a sneaky download and may secretly steal data, encrypt systems for ransom, or spy on users.
What is malware?
Hear that hum? That’s the sound of this 4th floor team that’s always in motion... never quite complete, but always pushing forward.
What is the PMO team?
According to the City’s Strategic Plan’s vision work, setting the standard for sound governance & fiscal management is what strategic goal?
What is Strategic Goal 6?
Branding, content creation, analytics, and powerful front-end applications all come from this creative corner of IT.
Who is the Web Development Team?
Besides assisting end-users, the Service Desk provides help to these teams within the department when extra support is needed.
What are other IT or DolTS teams?
This team keeps IT books balanced and spending compliant.
Who is the IT Business Administration team or IT Admin team?
Cisco ISE helps ensure only authorized users and devices access the network, using this type of central authentication method.
What is network access control?
This weekly outreach warns users about malicious browser extensions pretending to be helpful but intended to steal data or credentials.
What is a browser-extension scam alert?
This employee was nominated for employee of the year by the fourth-floor crew.
Who is Mr. Skelly McBones?
This City department is responsible for everything public arts, called MCAD. What is the full name?
Museums & Cultural Affairs Department
This upbeat, task-tackling City software doesn’t just manage your tickets, it checking on your feelins too.
What is Halo?
This software allows our Service desk to answer calls and reach out to end users for follow up or call back requests.
What is Genesys?
IT can’t just order 200 laptops from a local store, they must go through this purchasing process.
What is the Procurement process?
The team you should call when your server seems possessed.
Who are the Ghostbusters... and then the Systems Administrators?
This scam tries to trick you into giving up your credentials, bank info, or personal data, often via fake emails that look surprisingly official.
What is Phishing?
Known for being louder than a city council meeting, these floor dwellers keep the vibes lively and always moving.
Who's on the 5th floor?
This department offers El Paso residents cultural and leisure amenities.
What is the Parks & Recreation Department?
What does FCE stand for?
FullCourt Enterprise
This team responds to in‑person IT work tickets, tasks like printer maintenance, managing camera systems, assisting major projects, or handling requests for City Council or department offices.
Who is the Support Services team?
This approved list contains 180 IT contract renewals budgeted under IT and managed by the IT admin team. What is this called?
Schedule E
These brunch-themed devices make wireless speedy and stylish, delivering connectivity from tower to table like a bottomless beverage service.
What are Mimosa client radios? Or What are Mimosa devices?
This plan ensures the City of El Paso can continue operations and restore systems quickly after disasters, emergencies, or system failures.
What is a Business Continuity and Disaster Recovery Plan?
Nominated for “biggest loser” of devices, this 5th-floor legend keeps IT staff on their toes.
Who is Laura Perea?
This department offers resources for residents to connect with City government, civic engagement, and improving quality of life across local communities.
What is the Community & Human Development or CHD?
This system captures, stores, analyzes, and visualizes spatial data.
What is GIS?
This team is responsible for servicing ALL of our City’s first responder’s equipment (i.e, Radios, MCT’s, in-vehicle network).
What is our Public Safety Team?
Known for meetings that could have been emails, this team ensures every project hits its milestone without crashing into confusion.
Who is the Project Management Office team or PMO team?
This application can be used to track numerous events such as login failures, file deletions, or changes in Active Directory?
What is ADAudit Plus?
This term refers to the process of converting readable data into an unreadable format to protect it from unauthorized access.
What is encryption?
Leave your computer unattended and unlocked and this phrase magically appears in your chats.
What is “Pizza on me” (or “Lunch on me”)?
To develop a vibrant regional economy, safe and beautiful neighborhoods and exceptional recreational, cultural and educational opportunities powered by a high performing government. What City statement is this?
What is our City's Vision Statement?
This version control system is widely used by certain teams to track code changes, collaborate, and maintain project history.
What is Git or GitHub?
This System functions as the “Key to the City” as it is what is used to manage control access for all of our City facilities.
What is Velocity (or Hirsch)?
This process turns “tiny changes” into epic quests by asking about impact, cost, and the inevitable new deadline.
What is the Change Control Process?
This is the hypervisor that the CoEP Systems Administrators use to deploy virtual machines.
What is VMWare ESXI?
This term refers to identifying and fixing weaknesses in software or systems by applying updates released by vendors.
What is patching?
This IT crew LOVES being mistaken for HR… said no one on this team ever.
Who is the IT Admin team?
El Paso earns this placement in the list of the largest cities in the United States. What number is it?
The 22nd spot.
What platform powers MyElPaso?
WordPress
This online database serves as the Eye in the Sky to maintain an overview of all of the City’s IT assets.
What is Asset Explorer?
This project document is basically the social network of the project world—everyone’s listed, from the money person to the “just make it work” user.
What is the Stakeholder Register?
This security application was recently implemented for all I.T. staff who have admin rights to workstations. (e.g. MFA required at workstation logon)
What is Cisco Duo?
This security practice segments a network into smaller, isolated zones to limit lateral movement by attackers.
What is network segmentation?
This 5th-floor group gets blamed for everything broken, from network issues to Arely’s missing stapler.
Who is the Networking team?
Among the eight strategic goals, this goal specifically targets public safety, crime reduction, disaster preparedness, and community resilience programs.
What is Strategic Goal 2: Set the Standard for A Safe & Secure City or Goal 2?
You use this application to take a break from the City, especially your coworkers.
What is Kronos?
Managing and maintaining these systems is part of Support Services’ responsibilities, ensuring security infrastructure functions properly.
What are camera or security systems?
Before claiming “It’s just a quick tech request,” this process ensures submitters to confirm alignment with City strategic goals and answer questions like: Will it touch the network? Does it affect systems? Etc.
What is the Project Request Review Process?
Businesses love this gadget because it can connect via LTE, 5G, or Ethernet... and yes, it also manages itself from the cloud.
What is a Cradlepoint?
This security concept describes the practice of granting users and systems only the access necessary to perform their tasks.
What is the principle of least privilege?
This 4th-floor bandit was known for committing high-stakes heists… of office chairs, and pinning his crimes on innocent coworkers.
Who is Chava?
El Paso City Council is composed of eight district representatives and this additional member, who serves at-large and chairs council meetings in the Mayor’s absence.
Who is the Mayor Pro Tempore? Or Who is Alexandra Chavez? Or Who is District 1?