Zac/Zultys
This presence code is used when you are ready to take calls.
What is Available?
Contacts are created in this system
What is URSA?
This is the main priority of a CSR
What is taking phone calls?
This is the most common weather in Vancouver
What is RAIN?
What is Busy and Appear Offline?
Permits are stored in this system
What is STAR?
If you are sick, this is the email you will contact
What is centraldesk@technicalsafetybc.ca?
This is TSBC's contact center phone number
What is 1-866-566-7233?
This is Fayyaz's daughter's name
Who is Sahana?
This is the amount of time the Wrap Up code takes, before changing the status automatically to Available.
What is 2 minutes?
This is the name of the next P4 phase.
What is URSA Permissions
This is the task expectation
What is five tasks per hour?
These are the first names of the three current team leads
Who is Kevin, Fayyaz and Steve?
This is Kevin's seniority year for 2026.
What is fifth year.
This is the function that you will use to link Zaz/Zultys to our inbound Contact Center phoneline?
What is Bind Softphone?
These are the three systems that we use
What is STAR, Employee Portal & URSA?
This message gets sent in Teams when the queue gets backed up
What is "All hands on deck"?
This is TSBC's vision statement
What is Safe Technical Systems Everywhere?
This was the year Vancouver hosted the Winter Olympics
What is 2010?
What is pausing & resuming recording.
These are the four functions used in Employee Portal
What is Search Tool/Client Portal, Task Management, Field Atlas & Posse Historical Search?
This is where you can find the daily schedule, user guides & blogposts
What is Confluence or Junction?
The names of all seven technologies that TSBC regulates
What is Electrical, Gas, BPV, Elevating, Amusement Devices, Passenger Ropeways & Railway?
This is the 2030 Winter Olympics host location
What is the French Alps?