Show:
Gear
Tracking
The Rules
Making Calls
By the Numbers
100
The steps required to bridge a Westell 6110
What is nothing.
100
I can tell whether the tracking site is for a broadband or a POTS analog record by reading this field.
What is "Circuit Type"
100
If you are Absent, late or leaving early you must call this # and extension.
What is 918-336-6900 ext 1799
100
If AT&T is the ILEC then I have this type of AT&T service.
What is AT&T IN REGION
100
If I ordered 5 usable IP's my subnet mask is typically this.
What is 255.255.255.248.
200
This light will never be on when a modem is in bridge mode.
What is the internet light.
200
The PPPoE username and password go in this field.
What is Service Access Method Details.
200
Before I am allowed to take a break or go to lunch I need to check with this person.
What is the Team Lead.
200
If COVAD delivers the line I have this type of AT&T service.
What is OUT of REGION
200
The command to send 100 packets to 4.2.2.2
What is Ping 4.2.2.2 -n 100
300
The three steps required to initially troubleshoot an internet connectivity problem.
What is check lights, cables and powercycle.
300
If I want the provisioning team to respond to a comment in the tracking site I set this flag.
What is Verification required.
300
DAILY DOUBLE!!!!!!! How many donuts it takes to pass the technical support training class.
What is more than 1
300
If I have a non-broadband related netgate issue I will contact this group.
What is AVTS
300
If the modem is powered down and I can still ping the public static gateway the ISP must be using this.
What is a shared gateway.
400
I can tell that a netgate router is functioning properly because these lights are solid.
What is power, online and vpn.
400
I am allowed to change the physical address, zip code or service telephone # in tracking under this circumstance.
What is none.
400
I will never include this information in a tracking comment.
What is the ISP telephone number or contact info.
400
AT&T-IR, Bellsouth, QWEST(Century-Link) and Windstream all require this.
What is PPPoE credentials.
400
I get replies when I ping 192.168.1.17 from my workstation. I must be pinging here.
What is DSR
500
If the LAN Ip of a netgate is incorrect and needs to be changed we send an email to these guys.
What is 2nd-level.
500
A tracking site must have this before I am allowed to move the record to enabled.
What is a Service Activated Milestone.
500
If I receive a call from a project that is not assigned to my team I am allowed to decline the issue in this circumstance.
What is none.
500
If I want to assist a cable ISP in locating a circuit the best information that I can provide.
What is MAC of the cable modem.
500
When a PC is set to obtain an IP automatically and cannot contact a DHCP server the PC's IP address will be this.
What is 169.254.x.x