Don't Worry, You'll Manage
This is the Monitoring tool that replaced other monitors, such as SiteScope and Solar Winds.
What is Logic Monitor?
This tool is what Operators and ISD access to see Network Operations procedures.
What is the Alerts Report?
This is our top priority each day.
What is responding to Operator Inquiries?
What is the Standard Operator Action, or "Call/Assign/Assign"?
This item is due every Friday; otherwise your name will appear on a "list."
What is the time sheet?
This is the Manager that is associated with Moogsoft alerts.
What is Splunk?
This tool is what technical writers use to add, modify, and retire procedures.
What is the Alerts Database?
An example is to quickly change 25 procedures with the Assignment Group of Middleware Web to Appl Support - Distributed.
Another example is to easily change the Manager from "blank" to Logic Monitor.
What is Batch Editing?
Network Operations must own this type of alert because no in-house support team is available for on-call or ticket assignment.
What is a Vendor procedure?
This task appears every so often and must be completed on time so your name does not appear on a "list." And it's not a GOOD list.
What is required training?
What is Dynatrace?
These tools can be used to see procedures over time, from inception to current state. You can search by Alert ID or by Alert Description.
What are the Revision History Reports?
This is where procedures that are ready for publication await review by other Technical Writers.
What is the Approval Queue?
Non-standard, often uniquely worded procedures.
What is an Operator Action Exception procedure?
Do not click links from unknown sources. Otherwise, you will be guilty of falling for this ploy.
What is phishing?
This setting determines whether or not the alert will display on the Moogsoft Dashboard.
What is COSDisplay = YES?
This feature in the Alerts Database allows me to easily transfer the details of one procedure into one or many other procedures.
What is Duplicate?
This area in the Alerts Database is only viewable by Technical Writers and Operators and is not to be shared with the rest of ISD.
What is the Network Operations Privileged field?
An Operator chats about an undocumented alert. You acknowledge the request.
What is the next step?
What is Create a Ticket?
This person must demonstrate working one of her tickets.
Who is Caitlin?
This is the designation for an alert that is created in one monitoring tool by the Cloud team, then activated in ServiceNow by the Splunk team.
What is Azure via ServiceNow?
Operators use this when reaching out to Fiserv, TSYS, and other third-party service providers.
What is the Vendor Contact Sheet?
This is where Operators view Primary and/or Secondary contacts when they see an alert.
What is the On-Call Calendar?
You've completed an Operator Inquiry and have closed out the associated ticket.
What is the next/final step?
What is Notify the Operator?
This person must walk though all of his tickets.
Who is Adam?