Manuals
Document that gives information on how to solve a problem
Formal report
Things to consider before a presentation
Reasons for giving presentation, audience needs, time limits, visual aids, mode of delivery
Where to find a job listing
job site, word of mouth, school
The quality and emotion of your voice
Tone
Title, legend, source
Parts of a table or graph
Parts of effective instructions
Specific title, introduction, steps, conclusion
Neutral or positive, main idea is given first followed by details
Direct order
A positive letter that you are interested in a job
Letter of application/ cover letter
The way words are said
Pronunciation
The part of a memo/letter/email that comes before the signature
Complementary close
Order steps in instructions should be
Chronological/Sequential order
Provides information and doesn't give suggestions
Informational report
Skills, previous experience, training/education
How clearly words are said
Enunciation
Correct header format
Date, To, From, Subject
Purpose of customer service manual
To inform
Provides information and gives a suggestion
Analytical report
Send this after a job interview
A thank you note
A customer inside of your company
Internal customer
Specific & concise, unbiased, direct
All the parts of an effective manual
Clear title, table of contents, clear pictures, clear and complete steps
Negative news, supporting details given first followed my main idea
Indirect order
Dress appropriately, arrive alone, bring needed documents, ask questions
Things to do for an interview
A customer outside of your company
External Customer
All the parts of a memo/letter/email
Heading, greeting, introduction, body, conclusion, complementary close, signature