Supplies
This glass-cleaning superstar is so streak-free, you might walk into the mirror.
Blue juice
Your vacuum goes silent mid-job—before blaming ghosts, check this first!
Hose, filter, or brush roll for blockages
It’s the cleaning version of a weekly coffee date—same house, same sparkle!
Routine Cleaning
Before you channel your inner superhero cleaner, you better gear up with these on your hands and feet.
Gloves and shoe covers
It’s the magical system that knows everyone’s schedule, job details, and probably your favorite cleaner.
CRM
This cleaner is safe on food surfaces and made with seaweed.
Red juice
If a client asks for additional services not on the work order, you should do this.
Call the office to confirm if you're allowed to perform them
This service is usually done before starting a recurring cleaning plan.
Top to Bottom Deep Clean
You must do this before and after entering a job using the designated process.
Clock in and out
This player type goes above and beyond, loves the job, and is always looking to improve.
A Player
You should never add this to microfiber cloths when washing them.
Fabric softener
If you accidentally break something in a client’s home, you must do this.
Inform the client, apologize, and report it to the office
Which cleaning service is perfect for special occasions, when a client wants a one-time sparkle but no long-term commitment?
Top to bottom deep clean
A Team Lead can send a tech home for this reason.
Being disrespectful, late, or not giving 100%
This cleaning product contains bleach and is used for tough grime and soap scum.
Comet
This tool should only be used on wet toilet rings or ovens.
Pumice stone
If you find yourself in an unsafe or uncomfortable home situation, you should do this.
Leave immediately and call the office
This term refers to the paid time expected to clean a client's home.
Job Ticket Hours (JTH)
After each cleaning, this item must be emptied if using the client's or company version.
Vacuum bin
This is the proper way to introduce yourself and your team to the client.
Greet, introduce, and confirm schedule/time and walk-through
This tool is meant for dusting hard-to-reach areas.
High duster
If you accidentally set off the alarm entering a house, you should take this step first.
Stay calm and call the office
This difference separates a Routine Clean from a Top to Bottom Clean.
Dry dusting versus wet wiping and team size/ladders
What are you required to do if a teammate is being disrespectful to others or not giving 100% on the job?
Report it to the office or, if you’re the Team Lead, send them home
These 3 words describe the key company goals for work quality.
Simple, Efficient, and Consistent