Service Now
You are facing an application issue and unable to work on your deliverables. What should be the next action points?
Raise a ticket in Service Now asap with a brief description and attach the screenshot of the issue.
The IT team will investigate the issue and if it is not resolved or the ticket is unanswered in next 24 hours, then drop an email to the SPOCs along with the Snow ticket number.
You are facing a DMS issue and therefore raised a ticket in Service Now. What should be next?
You should be available for the IT person whenever he reaches out to you for any questions. If he reached out to you out of business hours, then fix a suitable time.
In Mobile T&E, what is the shortcut to bring previous period WBS codes to current period?
Copy previous period
Can you name 5 types of Peripherals?
Laptop Mouse, Keyboard, Headphone, Laptop Charger and Cable / Converter.
In Vialto, which is the approved emailing platform?
Gmail
You are facing a laptop display issue and unable to open your laptop. What should be the next action points?
You can use your office provided mobile to raise a request in Service Now. In the absence of office mobile, you can ask your respective team leads to raise tickets on your behalf and provide your contact details.
You were working in CCH and noticed that either you are unable to open a particular locator and/or any error is there. Should you raise a ticket in Service Now for that?
No. You should reach out to your CCH champion and discuss the issue with him. If required, raise a ticket in CCH support.
In Mobile T&E, is there an option to pre-populate specific WBS codes in each 15 days period in advance? If yes, then what is the process?
You can click on “Maintain Template” and select the WBS codes to pre-populate for future periods.
How to request for Peripherals?
Send an email to the Operations team at ‘xa_ac_kolkata_itam_operations@pwc.com‘ requesting for purchase of peripherals and mentioning the item.
Who are your Technology SPOCs and when you should reach out to them, if facing any issues?
Soumyadeep and Ravindra are Technology SPOCs and you should reach out to them if the issue is not resolved or ticket is unanswered in next 24 hours, then drop an email to them along with the Snow ticket number.
Your laptop charger is not working. What should be the next action points?
You should raise a ticket for “fix” in Service Now and the IT team will act accordingly.
You were successfully able to login to the DMS; however, you were unable to find your engagement’s folder there. Should I raise a ticket in Service Now for that?
No. You should reach out to your team leads and they will provide you access for the DMS folders.
How to monitor client work on real time basis on MT&E?
You can use the option “Stopwatch'' to track time and charge them instantly in MT&E.
What is the time period to request for peripherals?
The peripheral was not purchased or provided in the last 12 months.
Which Wi-Fi network and Global Protect(GP) gateway, we connect while working from the office?
Connect your laptop to the “Galaxy V2” Wi-Fi network, and select “India West” as the Global Protect(GP) gateway.
What are the steps involved in laptop replacement?
Raise a request in Service Now, then IT team will verify and if issue is not resolved then new laptop will be issued. It usually takes 2 days time.
Which application do we use to submit our expenses for reimbursements?
iPower
You have charged your time in MT&E, however you have received missed time for that day. What can be the 2 reasons?
Any time charged (chargeable + Non chargeable) is less than 8 hours is considered as missed time for that day and/or you charged 8 hours but forgot to synchronize it.
For raising new hardware requests like TFT Monitors, who should be the approver in Service Now tickets?
Ashish Mishra
If you are facing any US application issue and urgently want to get it resolved or discuss with an IT person, then what should be your action?
You can directly chat with a US IT person through Service Now and the link is https://wwwpwcnetwork.pwc.myshn.net/hub?id=need_help&sys_id.
What are INC & RITM tickets?
INC – If you are facing any application/hardware related issues, then you need to raise INC tickets for fixing it.
RITM – If you want to request for any new software/hardware, then you need to raise RITM tickets.
Which browser is suitable for accessing applications?
Chrome and Microsoft Edge
If you have already synchronized your time MT&E. How can you rectify any submit time?
My Engage
For raising new Peripherals requests, who should be the approver in Service Now tickets?
Jyoti Rathi
In Vialto, which are the approved instant messaging platforms?
a. Google Hangouts
b. Microsoft Teams