Services that are designed to meet the customer's schedule is known as what?
What is availability.
100
Customers respond to products that are more what?
What is user friendly
100
The first thing you should do in preparing for new technology is?
What is prepare the staff
100
Most call centers are located where?
What is in foreign countries
100
The two types of teleselling are
What is inbound and outbound call centers.
200
When the customer needs to talk and the provider needs to be reached is known as?
What is accessibility
200
An example of a customer call center or online center would be?
What is bill paying, online tutoring, buying or selling goods and services, or technical assistance.
200
True or false; is it important to remain enthusiastic about the new technology.
What is true.
200
One downside to having call centers in foreign countries is what?
What is not meeting customer satisfaction.
200
A training program that can be delivered without requiring the participants to travel that would save the organization money while still improving skills is known as what?
What is webinars.
300
Customers preferring quick and accurate answers to their service questions is known as?
What is accountability
300
True or false; the standard of excellence is raised as a product becomes more widely used?
What is true.
300
The temptation to give up and put the new technology on the shelf, never to be used is known as what?
What is "shelfware syndrome"
300
Call centers are located in foreign countries for what main reason?
What is because companies are able to pay workers less than they would in the United States.
300
True or false; it is not important for companies to adapt to customers who cannot use technology.