Financial
In 2024, we in-serviced a record amount of _____.
What is Captial?
This team recently rebranded to reflect renewed focus on its core mission.
What is the security team (rebranded as Enterprise Security Services)?
We reduced our critical risk/vulnerabilities by ____%.
What is 71%?
The launch of this product is helping customers understand their power usage.
What is the new native mobile app?
We met a major milestone when we decommissioned this system.
What is the Mainframe?
The amount we came in below budget thanks to our continuous improvement efforts.
What is $9M?
The newest member of the TSS Senior Leadership team.
Who is Jason Brown.
Our original 2024 goal for critical risk/vulnerability reduction, which we exceeded by 15%.
What is 56%?
This is helping reduce average handle time for customer agents by 60 seconds, resulting in over $2M of O&M savings.
What is generative AI?
The time it took to upgrade all workstations to Windows 11.
What is less than one year?
The amount TSSdelivered of continuous improvement savings.
What is $30M?
The amount our TSS employee engagement score went up from 2023.
What is 6 points?
Adoption of this program has helped reduce critical vulnerabilities.
What is the One-Way program?
The ratings we've received from industry leading app stores.
What is 4.5/5?
Decommissioning the Mainframe saved _____in annual operating expenses.
What is $4.3M?
This is the number of systems changes we executed in 2024.
What is over 7,000?
What is realigned as an organization?
We enabled data and technology solutions required for these 3 critical risk areas.
What is Wildfire, Nuclear and Gas Pipeline safety?
This has saved over 2,000 hours of work and eliminated the need to backfill two resources.
What is automation of system tasks, including password reset.
While desktops were upgraded to Window's 11, this was an impressive failure rate.
What is less than 0.5%?