History & Influences
What are the top 2 benefits of Technology Based Care?
Cost and accessibility.
True or False when providing TBC services, mandated reporting guidelines have no conflict if reporting is necessary?
True.
What is Technology Based Care (TBC)?
The use of current and emerging technologies to deliver ethical and efficient services to clients in need.
How do we verify a client’s location at the beginning of our calls?
Asking a client about their physical location to ensure they are within our service area.
What are some benefits regarding the use of TBC?
(open ended answer) Cost effective, extended access to individuals in rural areas or people in resource deserts, promotes collaborative work among agencies for a client, etc.
Why did COVID-19 increase the popular of TBC?
TBC was used to eliminate physical barriers of face to face appointments during the stay at home orders and quarantine.
A Business Associates Agreement (BAA) is a written agreement that specified each parties’ responsibilities for protecting PHI, for CE this is similar to our what?
Partner agreements/ MOUs.
Using current and emerging technologies to provide ethical social work services is known as..
Technology Based Social Work (TBSW)
True or False, shifting from in person care to TBC is not overwhelming for both client and provider.
False, the shift can be overwhelming for all parties involved.
What are some barriers regarding the use of TBC?
(open ended answer) Lack of access to internet/ stable internet, environment may not promote privacy during sessions, lack of true personal connection, data breaches, etc.
How did the opioid crisis impact TBC?
It increased demand due to services for treatment being more accessible for people in rural areas that did not have the needed resources near them.
What does HIPAA stand for?
Health Information Portability and Accountability Act.
Communication that takes place simultaneously and in real time is known as what kind of communication?
Synchronous
True or False, before getting into a call or assessments, we do not have to verify we are speaking to the person that is identified as the “client”.
False, we need to try with the best of our abilities to confirm the person we are speaking to is the client in need when doing assessments, or someone that the client has permitted us to speak with to the best of our abilities.
!!! Double Jeopardy !!!
Define Anonymity.
A person's identity is unknown. Identifying information is kept confidential.
When did the term "telemedicine" originate?
Define Electronic Protected Health Information (ePHI).
Any electronic piece of information involved in the creation, maintenance, transmission, and or receiving of PHI.
What does Asynchronous communication mean?
Delayed communication, which does not take place simultaneously or occur in real time.
Social Work Code of Ethics Standard 2.06 refers to practicing within our knowledge and skill sets. What skills or knowledge do we use to provide adequate technology-based care within our job positions?
(open ended answer) Active listening, tone of voice, clarifying questions, communicating empathetically, proper assessment administration, setting expectations and boundaries at beginning of call, obtaining ROI before sharing information, etc.
What does confidentiality mean in social work?
An ethical duty of any trusted provider with health information to keep the information private.
Telemedicine began to include diagnostic and therapeutic interactions during what time period?
1970-1980's.
Regarding HIPAA what is the difference between the privacy and security rule?
The privacy rule is national standards to protect privacy of personal information. The security rule governs security of electronic healthcare information.
What is the definition of a Virtual Private Network (VPN)?
The method of carrying private communications network traffic over the public internet using tunneling or port forwarding which is the transmission of data in encapsulated forms.
In compliance with Social Word Code of Ethics Standard 2.01 regarding the use of technology for services, how do we at CE ensure client confidentiality in remote settings?
(open ended answer) Private notes, agencies have to comply with HIPAA guidelines, shredding any written notes with client identifying information, etc.
What does privacy mean in social work?
A client right of individuals to keep their information private.