Department of Human Services
DHS programme that delivers social security payments and services to Australians.
What is Centrelink?
Stakeholder interacted with at every stage of the Human Centred Design cycle.
Who is the user?
Way to learn more about our user.
What is User Research?
The style of language used when communicating.
What is plain English?
Australia's Public Health Care System
What is Medicare?
The first stage of the Human Centred Design process.
What is Discovery?
Statement that summarises the design problem.
What is a 'How might we' statement?
The preferred listening style.
What is active listening?
Reason to use DHS services.
What are government payments and services?
Stage in which idea is built
What is prototyping?
Way to group common user insights
What are insight themes?
The preferred emotional response to the interviewee.
What is Empathy?
The political stance of the Department
What is apolitical/neutral?
Common barrier to human centred design.
What is bias?
Way to plot steps in a user's interaction with your product or service
What is a user journey map?
The three main interview roles.
Who is the interviewee, interviewer and note taker?
Secretary of the Department
Who is Renée Leon?
Team dynamic that promotes creativity.
What is diversity?
User profile.
What is a persona?
Type of permission the interviewee must provide before interview takes place.
What is informed consent?
The Design Challenge
How could the government deliver services effectively and efficiently for the ageing population?